Community Manager - HOA Property Management
Spectrum Association Management · Fort Worth, TX · 1 mo ago
HybridOTHR$58k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting and extract content.
Let's identify sections:
- About the role: The opening paragraphs describing career change, training, mentors, background, etc. Could be "About the role" or maybe "Overview". We'll use "About the role".
- Responsibilities: The "WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?" list.
- Requirements: The "Candidates must have 8 to 10 years of professional experience..." and maybe "WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?" and "WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?" Could be combined into Requirements/Qualifications/Skills. We need to decide which headings to use.
We have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include only those with real content.
We have content for:
- About the role: yes.
- Responsibilities: yes (list of duties).
- Requirements: maybe the experience requirement (8-10 years) and background.
- Qualifications: maybe the "WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?" (attitude, ownership, etc.) Could be qualifications.
- Skills: the list of skills needed (customer service, admin, communication, etc.) and also the "WHAT SKILLS DO I NEED..." list.
- Benefits: yes (Hybrid Empowerment Plan, PTO, holidays, medical, etc.)
- Pay: yes (Annual Salary $57,500.00 with reviews...)
- Schedule: maybe not explicit; there is mention of Hybrid Empowerment Plan, after-hour emergencies, ability to attend evening meetings, but not a defined schedule. Could we include Schedule? The posting does not give explicit schedule like "Full-time, Monday-Friday". It mentions ability to attend evening meetings, after-hour emergencies, hybrid plan. Might be considered schedule info but not explicit. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state schedule indirectly? It says "Ability to attend or run evening meetings (usually 30-40 per year)" and "Must be available for after-hour emergencies". Also "Hybrid Empowerment Plan". That could be considered schedule. However, the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state some schedule-related info, but not a clear schedule like "Full-time, 40 hours/week". Might be okay to include Schedule with that info. But we need to see if we have enough content for a Schedule section. Could include bullet points: ability to attend evening meetings, after-hour emergencies, hybrid work model. That seems substantive.
We also have "Office Location" and commuting requirement; could be part of About the role or maybe separate but not required heading.
We must not include boilerplate like EEO, etc.
We must not repeat job title as heading.
We must not include Job ID etc.
We must output only HTML fragment.
Let's craft sections:
. Must not invent.
Thus we need to extract the exact statements.
Let's go through the posting and pull out relevant bits.
Opening:
"START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression. The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family."
That's a lot; we can keep as paragraph(s). Might break into multiple
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting and extract content.
Let's identify sections:
- About the role: The opening paragraphs describing career change, training, mentors, background, etc. Could be "About the role" or maybe "Overview". We'll use "About the role".
- Responsibilities: The "WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?" list.
- Requirements: The "Candidates must have 8 to 10 years of professional experience..." and maybe "WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?" and "WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?" Could be combined into Requirements/Qualifications/Skills. We need to decide which headings to use.
We have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include only those with real content.
We have content for:
- About the role: yes.
- Responsibilities: yes (list of duties).
- Requirements: maybe the experience requirement (8-10 years) and background.
- Qualifications: maybe the "WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?" (attitude, ownership, etc.) Could be qualifications.
- Skills: the list of skills needed (customer service, admin, communication, etc.) and also the "WHAT SKILLS DO I NEED..." list.
- Benefits: yes (Hybrid Empowerment Plan, PTO, holidays, medical, etc.)
- Pay: yes (Annual Salary $57,500.00 with reviews...)
- Schedule: maybe not explicit; there is mention of Hybrid Empowerment Plan, after-hour emergencies, ability to attend evening meetings, but not a defined schedule. Could we include Schedule? The posting does not give explicit schedule like "Full-time, Monday-Friday". It mentions ability to attend evening meetings, after-hour emergencies, hybrid plan. Might be considered schedule info but not explicit. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state schedule indirectly? It says "Ability to attend or run evening meetings (usually 30-40 per year)" and "Must be available for after-hour emergencies". Also "Hybrid Empowerment Plan". That could be considered schedule. However, the instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state some schedule-related info, but not a clear schedule like "Full-time, 40 hours/week". Might be okay to include Schedule with that info. But we need to see if we have enough content for a Schedule section. Could include bullet points: ability to attend evening meetings, after-hour emergencies, hybrid work model. That seems substantive.
We also have "Office Location" and commuting requirement; could be part of About the role or maybe separate but not required heading.
We must not include boilerplate like EEO, etc.
We must not repeat job title as heading.
We must not include Job ID etc.
We must output only HTML fragment.
Let's craft sections:
About the role
...
We need to preserve all substantive information; not invent or summarize away detail. So we need to include the details from the posting but we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details, but we can rephrase? It says do not summarize away detail; we can keep the same info but maybe we can keep the original sentences. Safer to copy relevant sentences verbatim (or close) but we can format intoand
for readability but not required. Next: "WHAT IS A COMMUNITY MANAGER? Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude." That could be part of About the role or maybe a separate section like "Role Overview". But we only have set headings; we could incorporate into About the role. Next: "WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER? Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager: Passionately live our Same Day Response Policy.Engage with board members and homeowners in your community.Manage daily, weekly, and monthly tasks for a portfolio of associations.Plan for and facilitate association board meetings and annual meetings.Vendor relations, including the bidding and project management process.Consult with other departments in support of your communities.Risk Management, Insurance, and Litigation Support.Prepare budgets and manage the finances of the associations.Must be available for after-hour emergenciesPlus, additional tasks, as necessary." We need to turn that into a
- list. The items are separated by periods but some missing spaces. We'll parse: - Passionately live our Same Day Response Policy. - Engage with board members and homeowners in your community. - Manage daily, weekly, and monthly tasks for a portfolio of associations. - Plan for and facilitate association board meetings and annual meetings. - Vendor relations, including the bidding and project management process. - Consult with other departments in support of your communities. - Risk Management, Insurance, and Litigation Support. - Prepare budgets and manage the finances of the associations. - Must be available for after-hour emergencies - Plus, additional tasks, as necessary. We'll keep as list. Next: "WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER? We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker." That could go under Qualifications. Next: "WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER? We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have. Approximately ten (8+) years of solid work experienceAbility to attend or run evening meetings (usually 30-40 per year)High-level organizational skills in fast fast-paced environmentExperience and knowledge of Office software (Word, Excel, PowerPoint, etc.)Ability to catch on to other business computer systemsStrong customer-friendly and informative communication skillsSome experience and knowledge of financial statements and budgetsComfortable with public speaking in small and large meetingsGreat conflict management skills in sometimes stressful situationsExperience with gathering bids for large projects and management of those projects." We need to separate items. The text runs together; we can split by capital letters after a period? Actually there are no periods. We'll need to infer items: - Approximately ten (8+) years of solid work experience - Ability to attend or run evening meetings (usually 30-40 per year) - High-level organizational skills in fast fast-paced environment - Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.) - Ability to catch on to other business computer systems - Strong customer-friendly and informative communication skills - Some experience and knowledge of financial statements and budgets - Comfortable with public speaking in small and large meetings - Great conflict management skills in sometimes stressful situations - Experience with gathering bids for large projects and management of those projects. We'll put under Skills. Next: "WHAT IS THE TRAINING LIKE? Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring: You will be assigned a Community Manager Mentor to help be your on-the-job guide.You will be part of a tribe of community managers with varying levels of experience from which to learn!You will complete a unique in-house, web-based learning academy.You will be apprised of changes in the laws and other seasonal topics throughout the year. Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams. What does it look like to be an employee at Spectrum Association Management? 99% of employees believe in the company leadership and future success of the organization.96% of employees are proud to work here and love their coworkers! Spectrum Association Management Highlighted Benefits We offer a comprehensive package that is more than just a paycheck Hybrid Empowerment Plan - For the first year, you will be required to work out of our local Plano office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.Fastest Growing Company - Fast Track 50 in 2020.San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona)Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.Work / Life balance.5 weeks of PTO to allow for rest, travel, family, and hobbies.40 paid hours per year for community service activities.11 Annual Paid Holidays. Paid Training - Internal Learning and Development Management System.The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and