Community Manager (HOA)

About Us

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. Privately owned and locally independent, we are passionately committed to elevating the lifestyle experience for the communities we serve. As one of the fastest-growing (organically) association management firms in our markets, our growth—coupled with our extensive network—creates unique opportunities for professional development. Our people-centric culture attracts and retains top talent, giving us a competitive edge over the past two decades.

To learn more about PMP, our approach to community management, and our culture, visit us at www.pmpmanage.com or follow us on Instagram, Facebook, or LinkedIn.

About the Role

The Community Manager typically oversees 5 to 7 associations with strong support from a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This structure allows you to focus on key objectives and deliver service, expertise, and knowledge that exceed client expectations.

Responsibilities

• Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools (e.g., maintenance calendar, action item tracker, financial summaries, delinquency tracker) are effectively utilized.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items requiring attention within the community.
• Set up, attend, and facilitate Board meetings following PMP standards.
• Prepare Board packages according to PMP’s “Absolutes” and standard procedures.
• Assist the Board of Directors/Architectural Review Board with the architectural review process and routine inspections as necessary.
• Coordinate and/or oversee inspections of building facilities and common areas, arranging follow-up actions as required.
• Conduct community walks/inspections as required by the management contract.
• Other duties as assigned.

Qualifications

• 4-year college degree preferred.
• 2 years of experience as a HOA portfolio or on-site manager preferred.
• CMCA certification preferred.
• Extraordinary customer service skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Able to quickly learn and understand company-used software programs.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• Honest, responsible, optimistic, and personable demeanor.

Requirements

• Prior experience in homeowners association (HOA), community association, or property management preferred.
• Strong administrative, clerical, and computer skills, including proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Experience with budget preparation, invoice processing, financial reporting, and expense tracking preferred.
• Ability to work independently while collaborating effectively with the Board of Directors, homeowners, vendors, and on-site staff.