Community Manager for HOA Managed Communities (HouS) League City

About the role

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience in HOA/Property Management, as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful: customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.

Responsibilities

• Passionately live our Same Day Response Policy
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations, including the bidding and project management process
• Consult with other departments in support of your communities
• Risk Management, Insurance, and Litigation Support
• Prepare budgets and manage the finances of the associations
• Be available for after-hour emergencies

Requirements

• Approximately ten (8+) years of solid work experience
• Ability to attend or run evening meetings (usually 30–40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to learn other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and management of those projects

Skills

We will teach you the ins and outs of running successful HOAs, but we look for candidates who already demonstrate:

• Customer service
• Administration
• Communication
• Negotiation
• Conflict resolution
• Insurance
• Budgets and financials
• Legal matters
• Vendor management

Training

Qualified candidates with the right experience, skills, and culture fit will be offered an interactive training program featuring:

• Assigned Community Manager Mentor to serve as an on-the-job guide
• Access to a tribe of community managers with varying levels of experience
• Completion of a unique in-house, web-based learning academy
• Ongoing updates on changes in laws and seasonal topics

Benefits

• Recognized as Best Places to Work consecutively since 2008
• Hybrid Empowerment Plan—after the first year you may transition to a hybrid schedule based on role and business needs
• 5 weeks of PTO
• 40 paid hours per year for community service activities
• 11 annual paid holidays
• Paid training through an internal Learning and Development Management System
• Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free in-house medical clinic (San Antonio office; virtual appointments for other offices)
• Phone and mileage reimbursement
• Well-structured career track plan with a 6-month review

Pay

Annual salary $57,500 with reviews and performance increases every 6 months.