Community Manager for HOA Communities - HouW - Katy

About the role

We seek positive and motivated professionals who want to make a complete career change into property and HOA community management. No prior HOA or property experience is required; our education company provides an industry-leading foundation. Initial training lasts one year, culminating in industry expertise within three years, supported by assigned mentors.

Responsibilities

• Live our Same Day Response Policy with passion.
• Engage board members and homeowners in assigned communities.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan and facilitate association board meetings and annual meetings.
• Handle vendor relations, including bidding and project management.
• Consult with other departments to support communities.
• Support risk management, insurance, and litigation needs.
• Prepare budgets and manage association finances.
• Be available for after-hours emergencies.

Qualifications

• Approximately ten (8+) years of solid professional experience.
• Ability to attend or run evening meetings (typically 30–40 per year).
• High-level organizational skills in fast-paced environments.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Ability to learn additional business computer systems quickly.
• Strong customer-friendly and informative communication skills.
• Experience interpreting financial statements and managing budgets.
• Comfort with public speaking in small and large meetings.
• Proven conflict management skills in stressful situations.
• Experience gathering bids for large projects and managing those projects.

Skills

• Customer service
• Administration
• Communication
• Negotiation
• Conflict resolution
• Insurance
• Budgets and financials
• Legal matters
• Vendor management

Training

• Assigned a Community Manager Mentor as an on-the-job guide.
• Access to a peer community of managers with varying experience levels.
• Completion of a proprietary in-house, web-based learning academy.
• Ongoing updates on legal changes and seasonal topics.

Benefits

• Hybrid Empowerment Plan: first-year in-office in Katy, TX; thereafter hybrid based on role and business needs.
• Recognized as a Best Place to Work consecutively since 2008.
• Five weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid training via internal Learning and Development Management System.
• Full suite of benefits: medical, dental, vision, short-term/long-term disability, life/AD&D, and 401(k).
• Free on-site medical clinic (San Antonio office; virtual appointments elsewhere).
• Phone and mileage reimbursement.
• Structured career track with six-month reviews and performance increases.

Pay

Annual salary: $57,500 with reviews and performance increases every six months.