Community Manager - Extended Stay - Durango, Co

Description

Valiant Residential is seeking a Community Manager - Extended Stay to oversee the day-to-day operations of an assigned residential community. This role supports a hospitality-style, extended-stay residential property, requiring a strong blend of property management, guest/resident services, operational oversight, and service coordination.

Responsibilities

• Screen, hire, orient, and train new personnel
• Support staff to encourage teamwork and lead as an example in creating a harmonious environment
• Handle administrative processes involving personnel, such as performance evaluations, salary reviews, time sheets, change of status forms, etc.
• Determine transitions and promotions for on-site personnel
• File reports regarding any work-related injuries
• Maintain accurate records of all community transactions and submit on a timely basis (e.g., rent rolls, delinquency reports, move-ins/move-outs, accounts payable, order office supplies, etc.)
• Prepare annual budgets and income projections in a timely and accurate manner
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner
• Review, code, and approve invoices for payments
• Make daily bank deposits
• Ensure the property is rented to the fullest capacity
• Utilize marketing strategies to secure prospective residents
• Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification
• Ensure leasing practices conform to federal, state, and local law
• Ensure that credit and criminal reports are obtained for all prospective residents and ensure that company policies and standards regarding income and prior rental history are met
• Prepare, process, and sign all leases and related forms or supervise others in doing so
• Collect rents and late charges, handle delinquent accounts, or supervise others in doing so
• Aggressively pursue lease renewals
• Send notices out at least 45 days before expiration
• Supervise leasing employees, ensuring good closing techniques
• Handle evictions and landlord liens
• Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings
• Ensure that residents are provided with a clean, safe, and well-maintained community
• Ensure that maintenance requests are handled on an immediate one-call basis, if possible, and that residents are notified if parts must be ordered, causing a delay
• Maintain the common areas
• Ensure the availability of make-ready vacant units
• Oversee risk management and emergency procedures
• Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budget limits
• Maintain key control coding for all units and areas
• Handle emergencies
• Report accidents and emergency situations to your Regional Community Supervisor immediately and prepare all proper reports
• Be available 24 hours/7 days a week unless regional property supervisor has been notified
• Monitor parking lot for unauthorized vehicles
• Review weekly reports for accuracy and completeness
• Supervise outside contractors working on the property
• As directed by the Regional Community Supervisor, prepare the property for code inspections, mortgage inspections, and all other inspections
• Report to the Regional Community Supervisor any violations of company policy by employees
• Develop and enforce community policies and rules

Requirements

• A minimum of 3+ years of property management, extended stay, hospitality, hotel/motel operations, furnished housing, corporate/student/senior housing, or another high-touch residential service environment is strongly preferred
• The ideal candidate will have experience managing daily operational flow, guest/resident concerns, occupancy or availability tracking, service requests, vendor coordination, housekeeping or unit-turn readiness, and customer service recovery
• Demonstrate the ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders
• Bilingual in Spanish is a plus
• Achie Fair Housing certification before interaction with prospects or residents
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Knowledge of OSHA laws and regulations
• Ability to work evenings and weekends
• Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community
• Comply with expectations as demonstrated in the Employee Handbook
• Successfully pass a drug test
• College degree preferred
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred