Community Manager | Camden Sedgebrook

Job Summary

About the Role

Responsibilities

• Responsible for the overall operation and success of the community
• Achieve results and meet goals related to customer sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations
• Create strategic plans to meet individual and community performance goals and achieve market results that consistently exceed submarket occupancy and rent growth performance
• Support Camden’s mission of providing Living Excellence by ensuring that your team is customer focused and provides the best service to prospects, residents, guests and vendors at every point of contact, while striving to exceed expectations
• Communicate goals with your team and encourage individual and team accountability
• Utilize effective recruitment, coaching, motivation and development techniques to manage and lead a successful and highly skilled team, while understanding your team members’ professional goals and leveraging their strengths to meet organizational objectives
• Build strong working relationships with your team members, peers, leadership and support department team members
• Establish creative marketing and social media strategies to increase property traffic
• Maintain current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the community’s success and improve results
• Demonstrate a people-driven attitude by leading the team in establishing creative marketing and social media strategies to increase property traffic
• Encourage team members to take control of their own learning and development experiences
• Create a work place environment that supports Camden’s commitment to being a great place to work
• Understand and comply with all Camden policies, procedures and applicable laws (e.g., fair housing laws and employment laws)
• Ensure community compliance with safety, industry, and state/city/federal regulations and requirements
• May oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
• Lead the team by example by maintaining a professional image and a customer focused attitude at all times

Qualifications

• Bachelor’s degree preferred
• Minimum of 3 years on-site experience in residential property management required, supervisory experience preferred
• Ability to meet and exceed sales and customer service objectives
• Positive attitude, strong work ethic and ability to lead and motivate others
• Ability to successfully manage change and lead through adversity
• Clear understanding of business concepts, processes and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance and resident relations
• Ability to work a varied schedule including weekends and holidays as required
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook
• Professional written and verbal communication skills
• Recognized designation in property management is a plus