Community Manager - Build to Rent

About the role

The onsite Community Manager (BTR) is responsible for managing the day-to-day operations of a build-to-rent community in Land O Lakes, FL. The responsibilities include:

• managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals
• ensuring that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations
• welcomes prospective residents and guides them through the community and conducts new home tours
• provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email
• oversees each BTR community and takes lead by interviewing sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team
• facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices
• participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and prepares and reviews weekly, monthly, and quarterly financial status reports
• assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place
• controls expenditures by staying within the constraints of the approved budget or targets
• oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease
• gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals
• promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• follows up with prospects and new residents to ensure satisfaction and foster positive relationships
• conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal
• utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently
• responds promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues

Responsibilities

Manage the day-to-day operations of a build-to-rent community in Land O Lakes, FL.

• Manage team members, daily activities, and resources to achieve budgeted financial and operational goals
• Ensure compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations
• Welcomes prospective residents and guides them through the community and conducts new home tours
• Provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email
• Oversees each BTR community and interviews sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team
• Facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices
• Participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• Meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and prepares and reviews weekly, monthly, and quarterly financial status reports
• Assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place
• Controls expenditures by staying within the constraints of the approved budget or targets
• Oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease
• Gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Follows up with prospects and new residents to ensure satisfaction and foster positive relationships
• Conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal
• Utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently
• Responds promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues

Requirements

Associate degree or higher is preferred, but not required.

Lease Up/New Construction Property Management experience is preferred.

Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Georgia.

3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management.

CAM, NALP, CPM designations preferred.

Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred).

Demonstrated strong written and verbal communication skills.

Demonstrated customer service skills in fast paced environment.

Detailed oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.

Able to thrive in a high volume, data entry and processing work environment.

Qualifications

Must have a valid driver's license.

Must be able to lift up to 50 lbs.

Must be able to work flexible hours including weekends and holidays.

Must be able to work in a fast-paced environment.

Must be able to work independently and as part of a team.

Skills & Competencies

• Associate degree or higher is preferred, but not required.
• Lease Up/New Construction Property Management experience is preferred.
• Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Georgia.
• 3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management.
• CAM, NALP, CPM designations preferred.
• Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred).
• Demonstrated strong written and verbal communication skills.
• Demonstrated customer service skills in fast paced environment.
• Detailed oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
• Able to thrive in a high volume, data entry and processing work environment.

Benefits

Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule with potential for overtime.