Community Manager - Build to Rent

About the role

The onsite Community Manager (BTR) is responsible for managing the day-to-day operations of a build-to-rent community in Chattanooga, TN. The position involves managing the team members, daily activities, and resources to achieve established budgeted financial and operational goals, ensuring compliance with relevant laws and regulations.

Primary Responsibilities

• Manage the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals.
• Ensure that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations.
• Welcome prospective residents and guide them through the community and conduct new home tours.
• Provide information on leasing processes and respond to community-related inquiries, requests, and concerns via telephone and email.
• Oversee each BTR community and interview sales and onsite BTR leasing candidates, overseeing the onboarding of new team members assigned to the BTR team.
• Facilitate and lead BTR community-specific company training and manage the onsite leasing operational performance in accordance with Company policies, values, and business practices.
• Analyze and evaluate financial statements, review current and projected marketing information, and access operational reports to establish historic and predict performance patterns.
• Maintain and prepare budget(s) for BTR communities, meeting targeted revenues by assessing and analyzing market-specific rent rates, ensuring rent and fees are collected and posted in a timely manner, and preparing and reviewing weekly, monthly, and quarterly financial status reports.
• Assist with supplier partner, contractor, and service provider relations to ensure that the work performed, assigned areas of responsibility, and products purchased match the contractual obligations and processes in place.
• Control expenditures by staying within the constraints of the approved budget or targets.
• Oversee the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducting periodic home inspections, following proper notice requirements, evicting residents, and imposing and collecting fees and other charges as allowable and stated in the terms of the lease.
• Gather, analyze, and interpret current market and economic trends that align with the BTR environment and implement short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Follow up with prospects and new residents to ensure satisfaction and foster positive relationships.
• Conduct regular stabilized and lease-up property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appeal.
• Utilize property management systems to manage social media, reputation management, resident ledgers, service request history, and prospect data efficiently.
• Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues.

Skills & Competencies

• Average of 3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail, and/or Multi-Family Property Management.
• Certified CAM, NALP, CPM designations preferred.
• Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel, and PowerPoint preferred).
• Demonstrated strong written and verbal communication skills.
• Demonstrated customer service skills in a fast-paced environment.
• Demonstrated ability to produce high-quality work in a deadline-oriented environment and multitask effectively.
• Ability to thrive in a high-volume, data-entry and processing work environment.