Community Manager - Baker Tower Apartments

About the Role

Baker Tower Apartments is seeking an experienced Community Manager who knows that exceptional property management is about more than hitting occupancy targets—it’s about leading people, creating a great resident experience, and taking ownership of the community’s performance. This is an opportunity for a confident, hands-on property management professional who enjoys being in the center of the action. You’ll have the autonomy to lead day-to-day operations, develop your onsite team, build strong resident relationships, and identify opportunities that improve both the community and its financial performance.

Responsibilities

Financial Performance

• Monitor financial performance, budgets, and variances and proactively communicate opportunities or concerns.
• Develop and manage the community operating budget while identifying opportunities to increase revenue and control expenses.
• Monitor market conditions, competitive properties, and trends that may impact performance.
• Manage rent expirations, renewals, and increases in alignment with budget goals and market conditions.
• Review operating reports and translate the numbers into actionable recommendations.
• Identify capital improvement and repair opportunities and assist with scopes of work, bids, contracts, negotiations, and project execution.
• Look for opportunities to maximize the value and performance of the community.

Leadership & Team Development

• Interview, hire, onboard, train, coach, and evaluate team members.
• Set clear expectations and provide the direction and resources employees need to succeed.
• Create accountability while recognizing and developing individual strengths.
• Conduct regular team meetings and maintain consistent communication.
• Ensure employees complete required training and development programs.
• Build a collaborative team culture focused on professionalism, ownership, and exceptional service.
• Lead by example and step in to support the team when needed.
• Work closely with other departments and leadership to achieve community and company goals.

Resident Experience

• Build and maintain strong relationships with current and prospective residents.
• Respond to resident concerns with professionalism, urgency, and sound judgment.
• Ensure resident requests and service needs are addressed appropriately and timely.
• Partner with the maintenance team to ensure work orders, preventive maintenance, and property standards are consistently maintained.
• Plan, support, and participate in resident events and community activities.
• Identify opportunities to improve resident satisfaction, engagement, and retention.
• Create an environment where residents feel valued and respected.

Operations & Administration

• Ensure accurate and timely payroll and timesheet submissions.
• Review and approve invoices and ensure vendors are paid appropriately and timely.
• Oversee rent collection and other community income.
• Review daily, weekly, and monthly reporting for accuracy and completeness.
• Use operational reports to identify trends, opportunities, and areas requiring attention.
• Maintain organized and accurate community records.
• Ensure company policies, procedures, and operational standards are consistently followed.

Leasing & Marketing

• Lead and support the community's leasing and marketing strategy.
• Monitor traffic, leasing activity, closing ratios, occupancy, and retention.
• Evaluate market conditions and competitor activity to identify opportunities and potential challenges.
• Ensure marketing programs, promotions, and advertising are effective and aligned with community goals.
• Review rental applications in accordance with company policy and applicable requirements.
• Coach leasing team members and provide additional training when performance opportunities are identified.
• Develop and execute effective resident retention and renewal strategies.
• Regularly inspect common areas, models, vacant apartments, and the overall property to ensure the community is presented at its best.

Requirements

• 2-3 years' experience as a community/property manager
• Yardi (or industry-related software) is preferred
• Detail and task oriented
• Proven decision-making abilities

Benefits

• 17 Days of PTO (accrual based) to start, with an additional day of PTO for each year of service (5 unused days of PTO can carry over to the following year)
• 40 hours of Sick and Safe Time (100% of unused Sick and Safe hours can be carried over to the following year)
• Industry competitive salary with monthly move-in, renewal, delinquency (when applicable), and SatisFacts bonuses
• One of the most comprehensive benefits packages in the industry
• Rental discounts at any MAXX Property effective on your first day
• Tuition reimbursement towards work-related courses of up to $2,500/year
• Reimbursement on children’s education/extra-curricular activities (up to $750/year)
• $500 Employee Referral Program
• $300 annual gym reimbursement

About the Company

For 90 years, MAXX Properties has built a strong reputation as a trusted owner and operator of multifamily communities across the United States. Today, our portfolio includes more than 35 communities and 9,000+ apartment homes spanning seven states. With corporate offices in New York and Denver, our teams combine national scale with a hands-on approach to property operations, resident service, and community management.