Community Manager

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job.

About the Role

We are currently seeking an engaged and passionate professional to serve as Community Manager for our East Hills properties with a combined 313 units. The Community Manager is responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant, and management of the on-site team. One of the primary tasks includes increasing cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. This role requires delegation and follow-up in a friendly and helpful manner with both on-site staff and residents. The Community Manager takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.

Our core values—Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity, and Responsibility—are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant outlines our core practices that we strive to achieve each day:

• To treat everyone with the kindness we all want
• To do our own part to take care of the place where we live and work
• To take the time to help each other achieve our goals and aspirations

Responsibilities

• Act as the driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting, and holding staff and residents accountable
• Supervise and direct on-site team members, creating opportunities for the team to contribute thoughts, ideas, and experiences to minimize overtime and create efficiencies
• Optimize team skills through performance management, reviews, and consistent conversation
• Coordinate upkeep of the property, including regular inspections, maintenance delegation, curb appeal, annual apartment inspections, janitorial tasks, safety, and preventative maintenance
• Manage the work order system to ensure completion of priority tasks
• Develop positive relationships with residents through network-building tools to foster co-investment and a positive living environment, including supporting resident-led initiatives
• Examine the monthly budget operating report and detailed general ledger to ensure all bills are paid, accurately coded, and necessary changes are provided to accounting in a timely manner
• Meet budgeted revenue, operating expense, and cash flow targets monthly; respond to budget variances orally and in writing, providing plans for compliance
• Create and review accruals as needed
• Manage legal proceedings for non-rent payment, including notices to quit, housing court cases in conjunction with TREK’s attorney, and follow-up on court rulings for payment agreements or evictions
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines
• Lease units in compliance with the site’s approved tenant selection or Affirmative & Occupancy (A&O) plan to maintain occupancy at 98% or above
• Ensure compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements
• Meet all Housing Quality Standards (HQS) and Real Estate Assessment Center (REAC) standards, achieving a minimum score of 85
• Remain current and knowledgeable of applicable affordable housing programs for the community
• Update and follow Limited English Proficiency (LEP) and Language Access Plan (LAP) as provided by compliance
• Create and adhere to an energy conservation plan
• Provide notification and thorough incident reporting with proper risk management
• Maintain onsite resident and vendor files, ensuring compliance with TREK, agency, and regulatory standards

Requirements

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality, or Retail
• 3+ years of experience in Property Management, Hotel, Hospitality, or Retail
• Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision experience of 2 people (hiring, performance management, training)
• Strong Microsoft Word, Excel, Outlook, and RealPage or other industry software experience
• Real Estate License preferred, or required within the first year of employment (or sooner if required by state law)
• Knowledge of Federal Fair Housing laws and guidelines a plus
• Excellent verbal and written communication skills
• Child abuse clearances and background checks required
• Experience with recertifications a plus

Physical Demands & Work Environment

• Regularly required to move around the building or site
• May require travel dependent on business needs
• Must work under deadlines and meet them
• Frequently moves equipment weighing up to 50 pounds across the site
• Constantly works in outdoor weather conditions
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, dental, and vision coverage
• Employer-paid long-term disability
• Employer-paid basic life insurance
• 401k with employer contribution
• Employee Assistance Program (EAP)