Community Manager

About the role

TREK Development Group is seeking a Community Manager for its East Hills properties, a combined 313-unit community. The Community Manager is responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant, and management of the on-site team.

Responsibilities

• Act as the driving force of the Hospitality Covenant and drive the team by modeling, inspiring, communicating, supporting, and holding staff and residents accountable
• Supervise and direct on-site team members. Create opportunities for team to bring their thoughts, ideas, and experiences to minimize overtime and create efficiencies. Optimize the skills of the team through performance management, reviews, and consistent conversation.
• Coordinate upkeep of the property, including: regular inspections of the property to delegate maintenance, curb appeal, annual inspections of apartments, janitorial tasks, safety and preventative maintenance. Manage the work order system to ensure completion of priority tasks.
• Develop positive relationships with residents by working through network building tools to foster a sense of co-investment and create a positive work and living environment. This includes seeking ways to involve residents in community problem-solving and supporting resident-led initiatives.
• Examine the monthly budget operating report and detailed general ledger to ensure all bills are paid and accurately coded. Provide timely corrections to accounting as needed. Meet budgeted revenue, operating expense, and cash flow monthly. Respond to budget variances and provide a plan for compliance. Create/review accruals as needed.
• Manage legal proceedings for non-payment of rent, including notices to quit for non-payment of rent, cases for housing court in conjunction with TREK's attorney, follow-up of court rulings on payment agreements or evictions. Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Lease units in compliance with the site's approved tenant selection or A&O plan to maintain occupancy at 98% or above. Ensure compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements.
• Meet HQS and REAC standards as applicable. Must pass or meet a minimum score of 85. Remain current and knowledgeable of applicable affordable programs of the community. Update and follow LEP and LAP plans as provided by compliance. Create and adhere to an energy conservation plan.
• Provide notification and thorough incident reporting of all incidents with proper risk management. Maintain onsite resident and vendor files, ensuring compliance with TREK, agency, and regulatory standards.
• Maintain a friendly and helpful demeanor with both on-site staff and residents, motivating them to contribute to the quality of life in the community.

Requirements

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality, or Retail required
• 3+ years of experience in Property Management, Hotel, Hospitality, or Retail required
• Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision of 2 people (hiring, performance management, training)
• Strong Microsoft Word, Excel, Outlook, and RealPage or other industry software experience required
• Real Estate License preferred, or required within the first year of employment, or sooner if required by state law
• Knowledge of Federal Fair Housing laws and guidelines a plus
• Excellent verbal and written communication skills required
• Child abuse clearances and background checks required
• Experience with recertifications a plus

Qualifications

• The employee is regularly required to move around the building or site. May require travel dependent on business needs. Must work under deadlines and have the ability to meet deadlines. Frequently moves equipment weighing up to 50 pounds across site. Constantly works in outdoor weather conditions.

Skills

• Strong leadership and interpersonal skills
• Effective communication and conflict resolution abilities
• Proven ability to manage teams and projects
• Understanding of affordable housing programs and regulations
• Experience with property management software and systems

Benefits

Benefits include medical, dental, vision, employer-paid long-term disability, employer-paid basic life, 401k with employer contribution, and Employee Assistance Program (EAP).

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible but requires availability during standard business hours.