Community Manager

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners, dedicated to building and sustaining strong communities where people of all incomes can achieve their full potential.

About the role

Under the direction of the Regional Director of Property Management, the Community Manager oversees all phases of community operations and on-site team performance. Responsibilities include managing the company’s objectives and property operating budget to increase cash flow, balance the budget, maintain the physical asset, and provide a quality living environment with superior customer service for residents. This role requires five days a week in-office.

Responsibilities

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions, including invoicing, expense tracking, revenue transactions, rent collection, and nonpayment processes.
• Oversee property curb appeal, annual apartment inspections, market-ready units, safety and preventive maintenance, audit/inspection preparation, work order systems, and incident documentation for risk management.
• Provide outstanding customer service to residents, distribute timely communications, and address service requests, complaints, or policy violations.
• Collaborate with Community Life staff and resident associations to promote activities, services, and community well-being.
• Recruit, train, coach, and manage team members, providing evaluations and recommendations to HR.
• Participate in corporate committees, attend trainings, seminars, and conferences, and be available for emergencies, on-call duties, resident functions, and weekends as needed.

Requirements

• BA/BS and 5+ years of progressive experience in Residential Property Management, Hotel, Hospitality, or Retail Management, with at least 2 years in a supervisory or management role.
• Industry designations such as COS, LIHTC, ARM®, or CPMC® preferred.
• Excellent budget and financial management skills.
• Knowledge of regulatory programs, Federal Housing Laws, and Affirmative Fair Housing Marketing Plan compliance.
• Proficiency in Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Strong verbal and written communication skills.
• Demonstrated customer service skills and leadership abilities.
• Ability to speak a second language is a plus.

Skills

• Budget and financial management
• Regulatory compliance and Federal Housing Laws
• Microsoft Office Suite and property management software (e.g., Yardi)
• Verbal and written communication
• Customer service and leadership
• Bilingual abilities (preferred)

Physical Demands & Work Environment

• Ability to move around the building or site, lift up to 50 pounds, and work in outdoor conditions.
• Some local travel to sites may be required.
• Reasonable accommodations available for individuals with disabilities.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays and tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company-paid life and disability insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital and critical illness insurance
• Confidential, 24/7 Employee Assistance Program

Pay

$60,000–$75,000 annually.