Community Manager

Overview

The Community Manager position at Shorehaven 722 Unit High-Rise is part of RPM, a company committed to excellence in the multifamily property management field. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement through training and education.

Position Summary

The Community Manager oversees all business operations with the General Manager at one of our apartment communities. They are responsible for leading the property staff, managing performance, training, and maintaining resident satisfaction.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments
• Manages team performance, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
• Conducts ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivates associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Aids in budget preparation and ensures adherence to approved budgets
• Completes month-end and year-end financial reporting and provides monthly budget variance reporting within +/- 10%
• Promotes resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborates with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Assists in implementing short- and long-range leasing strategies to achieve occupancy and revenue goals
• Manages the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
• Analyzes and interprets market and economic trends and partners with marketing to implement leasing strategies
• Follows eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed

Qualifications

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience
• 3+ years of related multi-family property management experience
• Strong leadership and management skills
• Effective communication skills
• Proficient in Microsoft Office Suite and property management software

Physical Requirements

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• Based on site, primarily in an office setting but may require some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required, and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment Information

• Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable
• RPM Living participates in E-Verify