Community Manager

Overview

At RPM, we're dedicated to providing extraordinary experiences through exceptional care and support. Our commitment to our employees includes competitive compensation, comprehensive benefits, and opportunities for career advancement through training and education.

Position Summary

The Community Manager oversees all business operations at one of our apartment communities, focusing on resident relations, team leadership, and resident satisfaction.

Responsibilities

• Leads property staff, conducts candidate interviews, oversees onboarding, training, timesheet approval, and conducts quarterly discussions and annual assessments
• Manages team performance, offers feedback to underperforming associates, and manages disciplinary actions in collaboration with HR
• Conducts ongoing training with office staff on leasing paperwork, workplace safety, and other operational needs
• Motivates associates through recognition programs, training, and team-building activities to improve morale and productivity
• Aids in budget preparation and ensures adherence to approved budgets
• Completes month-end and year-end financial reporting and provides variance reporting within +/- 10%
• Promotes resident satisfaction and retention by promptly addressing complaints, questions, and requests and resolving service issues
• Collaborates with the property maintenance team to ensure timely responses and completion of resident service requests
• Manages the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests
• Analyzes and interprets market and economic trends to develop short- and long-range leasing strategies

Qualifications

• Bachelor's degree from a four-year college or equivalent work experience
• 3+ years of related multi-family property management experience
• Strong leadership and management skills
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office Suite and property management software

Physical Requirements

• Sit for extended periods while working at a desk
• Climb stairs
• Read documents, computer screens, and data
• Hear and understand verbal communications in person and over the phone or computer
• Lift and carry items up to 20 pounds
• Operate a computer, keyboard, mouse, and other office equipment

Work Environment

• Based on site, primarily in an office setting but may require outdoor work
• Open office environment with bright lights, constant noises, and distractions
• Flexible schedule including weekdays, nights, weekends (Saturdays and Sundays), and holidays

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with a robust company match
• Professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment Requirements

• Successful completion of a background check
• Valid driver’s license (preferred)

Equal Opportunity Employer

RPM Living is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.