Community Manager

Key Responsibilities

• Market and lease available apartments in full compliance with Fair Housing laws
• Pre-lease units and maintain an active waitlist of prospective residents
• Deliver exceptional customer service and build strong resident relationships
• Manage rent collection, deposits, and late fees using OneSite software
• Screen and qualify prospective residents
• Oversee preparation of vacant units, including renovation coordination
• Maintain accurate records, including: Traffic reports, Applications, Leases, Notices, Work orders
• Manage property budgets and oversee expenditures
• Supervise maintenance staff and vendor relationships to ensure property standards are maintained
• Respond to resident concerns and complaints in a timely and professional manner
• Enforce community rules and company policies while maintaining positive resident relations
• Communicate effectively with Regional Directors and leadership regarding property performance and operational needs

Qualifications

• Minimum of 2 years of multifamily property management experience
• Minimum of 1 year in a management or leadership role with proven leasing and renewal success
• Likely to have LIHTC experience
• Proficiency in Microsoft Office and property management software (OneSite preferred)
• Strong organizational, multitasking, and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to balance strong resident relations with policy enforcement
• Team-oriented attitude with strong leadership skills