Community Manager

About the role

As a Community Manager, you will lead the on-site team to deliver excellent resident service, oversee leasing activity and occupancy goals, conduct regular property walks, manage resident relations, handle budgeting and expense control, coordinate with vendors, train and mentor staff, respond to online reviews, and ensure compliance with all applicable laws and regulations.

Responsibilities

• Leading and motivating the on-site team to deliver excellent resident service
• Overseeing leasing activity and driving occupancy goals
• Conducting regular property walks to ensure cleanliness and curb appeal
• Managing resident relations and resolving concerns promptly
• Handling budgeting, financial reporting, and expense control
• Coinciding with vendors and overseeing service contracts
• Training and mentoring staff to support professional growth
• Responding to online reviews and managing the property’s reputation
• Ensuring compliance with all applicable laws and regulations

Qualifications

• 2+ years in multi-family community management or 4+ years in a leadership role within the field
• Experience managing a single community with 350+ units
• Strong leadership, customer service, and communication skills
• Detail-oriented with strong planning, time management, and deadline adherence
• Skilled in analyzing rent rolls, financial reports, and payables/receivables
• Proficient in MS Office (Word, Excel); Entrata experience preferred
• Knowledge of Fair Housing laws and leasing regulations
• Valid driver’s license required