Community Manager

About the Role

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. This role oversees the community in an efficient and profitable manner by fostering an environment of satisfaction and well-being for residents and associates, aligned with the goals and objectives of the company and community owners. The incumbent must possess a high degree of professionalism and positive engagement for residents and staff.

• An Aptitude for Connecting: Create a sense of community and drive to enhance resident and staff experiences through collaboration with vendor partners and regulatory/social services.
• An Authentic Attitude: Demonstrate an open, professional approach to resolving resident and staff concerns, leveraging organizational resources and senior leadership.
• A Positive and Professional Approach: Actively listen and ensure residents and staff feel valued, supporting the success of Avanath through engagement and problem-solving.

Responsibilities

Resident Relations + Customer Service

• Ensure a positive resident experience throughout the entire life-cycle, from move-in to move-out.
• Implement systems for addressing resident complaints with immediate acknowledgment and prompt action.
• Serve as an advocate for residents by communicating concerns to senior leadership.
• Act as a resource center for residents on issues affecting their community-living experience.
• Organize resident events and retention programs.
• Refer residents to appropriate services and agencies for assistance.
• Maintain secure, confidential resident files.

Fiduciary

• Monitor the financial health of the community by regularly reviewing budgets.
• Drive financial growth through marketing, leasing, and additional revenue streams.
• Manage budgets, rent rolls, projections, and occupancy goals.
• Implement systems to achieve 0% rent delinquency.
• Prepare and produce accurate and timely monthly reports and financials.
• Collaborate with the Regional Manager to prepare the Property Annual Operating Budget.
• Prepare and submit subsidy vouchers (when applicable).
• Oversee large capital projects and coordinate between departments.

Staff Leadership

• Challenge team members to achieve higher performance through clear goal-setting.
• Coordinate and oversee on-site operations, including budget implementation, compliance, vendor relationships, rent collections, and accounts payable.
• Promote high-performing teams through feedback, training, and development.
• Foster collaboration, inclusivity, trust, and transparency.
• Ensure active communication with residents, community partners, agencies, owners, and team members.
• Assess employee performance through feedback and reviews.
• Recognize high-performing team members and address poor performance with clear expectations.
• Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies.
• Create and supervise staff schedules for operational efficiency.
• Maintain immaculate curb appeal at all times.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct business in accordance with company policies, Fair Housing, ADA, and all relevant laws.
• Meet compliance and eligibility requirements for local, state, and federal agencies.
• Follow procedures outlined in employee and management handbooks.
• Address potential housing violations and liability concerns.
• Seek approval and guidance from the Regional Manager within specified parameters.

Requirements

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns without escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work and adhere to safety protocols.
• Frequent sitting and walking.
• Travel within the region and to other business offices/events via airline, train, or automobile.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and verbal communication.
• May work in elevated sites or walk on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.

Benefits

• Culture built on purpose and core values: integrity, caring, and continuous improvement.
• Comprehensive benefits: health, dental, and vision insurance.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Growth opportunities based on achievement, with an emphasis on promoting from within.
• Development opportunities: online training, classes, and one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion (DEI). Our human capital is our most valuable asset, and DEI is central to our operating and investment philosophy. We believe diverse thoughts, backgrounds, talents, and experiences drive our mission to enable opportunities for hard-working American families. We embrace differences in age, color, disability, ethnicity, family/marital status, gender identity/expression, language, national origin, physical/mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other unique characteristics.

Our diversity initiatives include:

• Recruitment, selection, compensation, and benefits practices that promote equity.
• Professional development and training opportunities.
• Policies that encourage respectful communication and cooperation.
• Teamwork and employee participation, ensuring representation and diverse perspectives.
• Work/life balance through flexible schedules.
• Community contributions to promote understanding and respect for diversity.

Pay

Compensation Range: $33 - $36 USD per hour.