COMMUNITY MANAGER - APARTMENTS

About the role

The position of the Community Manager is to provide complete oversight of the real and personal property for T&H Property Management owned and/or managed properties. The Community Manager is to maintain the integrity of the physical assets and maximize returns in accordance with T&H Property Management’s objectives. This position supervises, trains, and develops all management personnel in their assigned region.

Responsibilities

• Manages the maintenance, inventory, and oversight of properties owned or managed by T&H Property Management
• Works directly with managers on renovation projects, maintenance, and general upkeep on owned and managed properties
• Travel to owned or managed properties frequently during renovation projects, or as required
• Meet with staff to ensure all aspects of the buildings are being well maintained
• Responsible for driving overall occupancy, and support leasing team in all areas of the leasing experience
• Oversee details of move-in and move-out experience
• Lead scheduled daily/weekly team meetings to connect activities between management, leasing, and maintenance
• Accountable for community curb appeal through daily property walks to meet company expectations
• Oversee all routine and emergency repairs, negotiating with vendors to secure competitive rates and ensure consistent quality of work
• Meet with owners and staff by phone and in person to discuss priority issues
• Provide facilities expertise and advice to staff regarding operations
• Coordinate all necessary and scheduled maintenance repairs with vendors and contractors
• Obtain copies of current Certificates of Insurance for workers compensation coverage
• Maintain property management budgets to ensure accuracy
• Handle all resident concerns, questions, feedback, and complaints regarding all aspects of their residency
• Involvement with resident social functions and all lifestyle events
• Interview, hire, supervise, discipline, and terminate property staff
• Conduct Exit Interviews
• Place employment advertisements
• Complete annual performance reviews
• Complete Career Development forms, verbal and written disciplinary forms, performance improvement plans as needed and required

Requirements

• Minimum of two years of related property management experience
• Advanced degree or other professional designation, such as CAM or ARM is desirable
• Previous lease-up experience preferred
• Strong leadership and motivational abilities
• Excellent communication skills required
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Bilingual is a plus (Spanish)
• Strong math and analytical skills
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and formulas
• Reasoning Ability Moderate
• Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations
• Needs ability to think rationally beyond a specific set of instructions
• Computer Skills Must be proficient with Word, Excel, Power Point, email, and accounting software (Yardi Systems)
• Physical Demands Must be physically able to walk, stoop, kneel, carry and lift up to 35 pounds, and climb stairs easily on a multi-terrain property
• Outdoor conditions will impact the majority of job tasks; must be able to withstand various temperatures and conditions

Qualifications

• Education and/or Experience: Minimum of two years of related property management experience. Advanced degree or other professional designation, such as CAM or ARM is desirable. Previous lease-up experience preferred.