Community Manager - Album Mansfield

About the role

The Community Manager leads the daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance. This role oversees onsite team members, coordinates resources and activities, and cultivates a vibrant, inclusive environment that supports the lifestyle and needs of active adults aged 55+.

Responsibilities

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues.
• Handles escalated resident disputes with empathy and problem-solving.
• Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.
• Serves as the liaison with ownership, investors, and regional/asset management teams.
• Led ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property.
• Provides recommendations for long-term asset preservation, revenue growth, and expense control strategies.
• Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices.
• Ensures team members are current on all required trainings and certifications, and any/all performance issues are appropriately and promptly addressed.
• Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
• Enforces community rules and lease policies to maintain a safe and orderly environment.
• Covers with legal counsel for evictions, lease disputes, and compliance matters.
• Conducts interactive Daily Huddles, regular one-on-one coaching/check-ins, and annual reviews.
• Maintains confidentiality of pertinent personal information concerning residents and staff.
• Analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals, and adjust pricing and marketing strategies.
• Develops and executes strategies to drive NOI (net operating income) through rent growth, ancillary income opportunities, and expense control.
• Coordinates with legal counsel for evictions, lease disputes, and compliance matters.
• Manages vendor contracts, insurance compliance, and risk management initiatives, including incident reporting, insurance claims and conducting team safety and OSHA trainings.
• Maintains and stays current on all applicable/required community licenses, inspections, certifications, permits, etc.
• Forecasts and tracks capital expenditures in alignment with ownership objectives.
• Manages vendor contracts, procurement, and ensures timely completion of capital projects.
• Oversees capital projects and unit upgrades/renovations.
• Represents the community and the company in the greater community including attendance at inside and outside events and activities and participates in outreach marketing efforts.
• Evening and weekend work may be required.

Qualifications

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.

Specialized Skills

• All licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property and ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.