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Jobs · Customer Service · Maryland

Community Manager - Affordable

Fairfield Residential · Silver Spring, MD · 3 wk ago
Customer Service$88k–$99k/yrFull-time

About the role

Lead and Develop Teams
Recruit, coach, and motivate a high-performing team.
Ensure adherence to company policies and procedures.

Manage Financials
Own the property’s operational budget.
Monitor financial performance and implement cost-saving strategies.

Ensure Compliance
Oversee LIHTC/HUD compliance and inspections.
Maintain positive relationships with housing authorities.

Responsibilities

Drive Resident Satisfaction
Implement retention strategies and resolve resident concerns.
Represent Fairfield professionally in all interactions.

Qualifications

  • High school diploma or equivalent required; Bachelor’s degree preferred.
  • Industry certification preferred.
  • Housing Credit Certified Professional (HCCP) Designation preferred.
  • Certified Credit Compliance Professional (C3P) Designation preferred.
  • Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.
  • Valid driver’s license is required.
  • Minimum of three years of property management experience required.
  • Minimum of three years LIHTC experience required.
  • Experience using Microsoft Outlook, Word, and Excel.
  • Prior experience preparing for a REAC inspection, as needed for HUD properties.
  • Experience in a leadership position and in managing a staff preferred.
  • Experience using Yardi or other related property management accounting software.
  • Experience in writing and maintaining budgets.
  • Strong understanding of federal, state, and local fair housing laws and provisions.
  • Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual.
  • Ability to read and understand regulatory agreements.
  • Previous track record of maintaining occupancy and net operating incomes in multi-family property management positions.

Benefits

We offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

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