Community Management Associate

About the role

The Wikimedia Foundation seeks a Community Management Associate to engage and grow online communities, develop tone-of-voice guidelines, identify real-time cultural moments, and help build a Gen Z-focused social media presence for Wikipedia and broader visibility for the Wikimedia Foundation.

Responsibilities

• Helping to develop and document a community management playbook for Wikipedia and the Wikimedia Foundation.
• Experimenting with and evolving each brand’s social tone of voice that resonates with global audiences, in partnership with broader Communications teams.
• Proactively identify and act on engagement opportunities to connect with new or underrepresented audiences.
• Surfacing and amplifying community stories, milestones, and impact moments that showcase the breadth and diversity of the volunteer communities that contribute to Wikipedia and wider Wikimedia projects.
• Staying current with social media platform innovations, new features, and emerging trends that can enhance Wikimedia and the Wikimedia Foundation’s reach.
• Recommending and testing community management and social listening tools to improve responsiveness and scalability.
• Assisting with tracking and reporting on engagement performance, community sentiment, and emerging discussion on social media platforms.
• Contributing to experimentation and reporting — tracking which community management tactics resonate and helping shape a data-informed approach to growth.

Qualifications

• +2 years of experience in community management across social media platforms.
• Strong understanding of social media platform dynamics and how to craft messaging that performs on each (TikTok, Instagram Reels, YouTube Shorts).
• Demonstrated ability to engage authentically with online communities and manage multiple accounts or brands. Has experience using social listening tools to keep track of community conversations.
• Excellent written and verbal communication skills and experience developing a unique tone of voice for brands on social media.
• Sound editorial judgement, including the ability to recognize when to escalate issues or disengage rather than respond.
• Cultural awareness and sensitivity to how community engagement efforts may be received across different regions and languages.
• Comfortable working cross-functionally with distributed, remote teams across time zones and geographies.

Skills

• Deeply embedded in digital culture, trends, and the tone of different short-form video platforms (especially TikTok, Instagram, and YouTube Shorts).
• A strong communicator with core experience writing and editing social comment copy in a consistent, brand-aligned voice.
• A connector who enjoys engaging with online communities and has a genuine curiosity about people and their stories.
• A detail-oriented and collaborative teammate who can juggle multiple priorities and meet deadlines in a fast-paced environment.
• A data-aware experimenter who uses analytics and insights to inform and evolve social strategy.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.