Community Management Associate

Position Summary

The Community Management Associate (CMA) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community from the approach to the community, the lobby and amenities, the common areas and apartment homes. CMAs will provide excellent customer service to residents and prospective residents.

Responsibilities, Expectations, and Duties

• Weekend Availability is required.
• Maximize Financial Results
• Preserve and Protect the Community to the Owner’s Standards
• Anticipate and Proactively Execute with Controlled Urgency
• Deliver Superior Customer Experience

Essential Job Duties and Core Responsibilities

• Prepare the community each day with Thrive Experience and White Glove standard in mind.
• Assure quality and cleanliness of all areas of the approach to the lobby, the lobby, amenities, common areas, approaches to vacant tour homes and models, opens vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day.
• Receive hand off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process application to lease signing, and all other pertinent information to ensure that the lease and all addenda is correct.
• Assists Leasing Specialist team by conducting community tours and initiating the lease sales process with overflow leads and unscheduled walk-in leads.
• Conduct background checks on applicants including credit checks, criminal background checks, income verification and rental verification.
• The CMA will also perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps and execute the move in orientation.

Job Requirements

• Strong sense of responsibility, ownership and accountability
• Strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management
• The ability to work independently and in a team environment
• Strong customer service skills
• Strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
• The ability to adhere and ensure all safety policies and procedures are followed by all
• Excellent interpersonal skills including strong verbal and written communication skills
• A positive, get the job done attitude
• The ability to be flexible and able to work in a fast paced, dynamic environment with changing priorities
• The ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• A strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
• The ability to troubleshoot problems and devise creative solutions
• The knowledge or the ability to learn community management software in a timely manner

Skills, Education and Experience

• High school degree or equivalent required
• Bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred
• At least two (2) to four (4) years of related community management experience preferred
• Experience with community management software systems and Microsoft Office® is preferred

Benefits

• Full time, on-site work
• Bi-weekly pay schedule
• Hourly pay type. Overtime eligible
• Leasing Bonus eligible paid monthly
• Benefits including health, dental and vision insurances, 401K with match, generous PTO, commissions, apartment discounts, and free gym membership