Community Management Associate

Responsibilities

• Prepare the community each day with Thrive Experience and White Glove standard in mind.
• Assure quality and cleanliness of all areas of the approach to the lobby, the lobby, amenities, common areas, approaches to vacant tour homes and models, opens vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day.
• Receive hand off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process application to lease signing, and all other pertinent information to ensure that the lease and all addenda is correct.
• Conduct background checks on applicants including credit checks, criminal background checks, income verification and rental verification.
• Perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps and execute the move in orientation.
• Understand and comply with Fair Housing Laws and all company rules and regulations.
• Maintain an accurate knowledge of all aspects of the community.
• Maintain resident files in accordance with company policy and regulatory agency policy.
• Aid residents with service requests.
• Enter service requests into the property software.
• Collects rental payments and all other fees.
• Conducts follow-up with residents when necessary to ensure overall customer satisfaction.
• Aid with move-in/move-out process.
• Manage lease renewal process.
• Responds to all calls, emails, and site visits in a timely manner.
• Performs other duties as assigned.

Qualifications

• Strong sense of responsibility, ownership and accountability.
• Strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management.
• The ability to work independently and in a team environment.
• Strong customer service skills.
• Strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills.
• The ability to adhere and ensure all safety policies and procedures are followed by all.
• Excellent interpersonal skills including strong verbal and written communication skills.
• A positive, get the job done attitude.
• The ability to be flexible and able to work in a fast-paced, dynamic environment with changing priorities.
• The ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary.
• A strong sense of urgency and the ability to work well under pressure, emergencies and time-sensitive situations.
• The ability to troubleshoot problems and devise creative solutions.
• The knowledge or the ability to learn community management software in a timely manner.

Skills, Education And Experience

• High school degree or equivalent required.
• Bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred.
• At least two (2) to four (4) years of related community management experience preferred.
• Experience with community management software systems and Microsoft Office® is preferred.