Community Living Assistant - Part-Time 2nd Shift

About the role

The Atlanta Mission seeks to serve over 1000 men, women, and children daily through providing food, shelter, clothing, counseling, vocational, and spiritual guidance. We are looking for individuals who can make a significant impact in the lives of those they serve.

Responsibilities

• Client Supervision & Safety
• Monitor client activity to maintain safety and compliance with house rules
• Walk the facility regularly, monitor cameras, and stay engaged in client activities
• Station in key areas such as the dining hall to observe interactions and provide visible support
• Conduct room checks, package/purse inspections, and general observation to identify and remove contraband in accordance with search, contraband, and weapons protocols
• Respond promptly to incidents, escalating safety or behavioral concerns to the Community Living Leader or Lead Community Living Assistant as needed
• Orientation & Client Support
• Congduct orientation sessions for new clients, introducing community living guidelines, facility layout, and basic living expectations
• Serve as a point of contact for day-to-day client needs, concerns, and emergencies, referring to Client Support Services when necessary
• Model healthy conflict resolution and guide clients through issues using de-escalation techniques
• Documentation & Communication
• Maintain accurate and timely records of daily activities, incidents, and unusual events in Salesforce and Microsoft Office tools
• Prepare detailed incident reports before the end of each shift
• Communicate client community living concerns, needs, and emergencies via Salesforce notes and email updates to appropriate staff
• Medication Administration
• Administer medication in alignment with program policy and accurately document client consumption in the medication log
• Relationship Building
• Build rapport with clients by maintaining a calm, compassionate, and professional presence
• Demonstrate strong problem-resolution skills to maintain a safe and supportive living environment

Qualifications

• Proven ability to de-escalate conflicts and respond effectively to crises
• Comfortable thriving in a fast-paced environment with frequent multitasking
• High energy, with the ability to engage and motivate others toward a common goal
• Strong communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write clear reports and correspondence
• Ability to speak effectively before groups of clients or team members
• Basic proficiency with Microsoft Office and willingness to use Salesforce for documentation
• Prior experience in residential or community living programs
• Training or experience in trauma-informed care or working with vulnerable populations
• Demonstrated teamwork and collaboration skills

Physical Requirements

• Position requires standing for long periods of time and to move and walk to various locations, climb stairs, stoop, kneel, reach, pull, push, bend and twist
• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator and computer printer
• Must be able to communicate accurate information
• Must be able to occasionally lift and/or carry up to 20lbs
• Must have peripheral vision and depth perception

Special Job Requirements

• This is an essential role for which the expectation is that employees in this role are available to work in the case of an emergency (i.e. public health or weather related emergencies, government intervention, etc)
• Work schedules and job functions are subject to change based on the business needs

What We Offer

• Employee Benefits: Retirement Savings with Matching Contribution, Dental & Vision Insurance