Community Life Supervisor (Bowery Campus)

About the role

The Bowery Mission is a Christian, faith-based organization dedicated to serving people experiencing homelessness, hunger, and poverty. This position is within the Men's Residential Program team.

Responsibilities

• Establish a safe and welcoming residential community while supervising members of the Community Life department.
• Create a trauma-informed environment fostering positive and growing relationships with God and others, and equip clients with independent living skills.
• Welcome new clients, orient them to campus, and review Community Life Guidelines.
• Mentor clients through Work Therapy assignments and support them in achieving independent living goals.
• Collaborate with Clinical Services, Operations, volunteers, and other departments to ensure excellence in standards of hospitality and physical safety, including fire safety and crisis intervention.
• Provide coverage for Campus Leader as needed, including cross-department collaboration and all-campus meetings.
• Ensure effective daily practices that foster a safe, welcoming, healthy, and caring living environment.
• Support the team in weekly scheduling and ensuring adequate staffing.
• Lead a small team and utilize overtime and additional staffing resources effectively.
• Communicate and support special activities, events, and projects across teams to ensure positive outcomes.

Requirements

• Embrace The Bowery Mission’s Statement of Faith.
• Have 3+ years of experience in a ministry, non-profit, or human services team environment with supervisory and strong customer service duties.
• A Bachelor’s degree in hospitality management, human services, or a related field is preferred, or a combination of education and work experience.
• Ability to lead a small team.
• Understanding of security and safety standards.
• Understanding of client confidentiality standards.
• Excellent conflict resolution and reporting skills.
• Trauma-Informed care and knowledge of the population served.
• Prior certification in Mental Health First Aid, Non-violent Crisis Intervention, Motivational Interviewing, First Aid/CPR, and F-80 Fire Safety Certification is preferred.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Passion for helping those experiencing homelessness and poverty.

Skills

• Leadership and supervision skills.
• Customer service skills.
• Conflict resolution skills.
• Teamwork and collaboration skills.
• Effective communication skills.

Benefits

Due to the number of applications received, we are only able to respond to qualified candidates who are selected for interviews. We sincerely appreciate all candidates for their interest in The Bowery Mission.