Community Liaison Marketing & Business Development Medical Group

About the Role

HarmonyCares, a leading home-based primary care practice, is seeking a Community Liaison to join our team. This role is responsible for inbound/outbound communication and business development, acting as the local market representative to educate community partners and potential patients about our mission and services.

Responsibilities

• Conduct market analysis and understand the competitive landscape to differentiate HarmonyCares services.
• Educate the community on our mission to provide high-quality personalized healthcare in the home.
• Meet or exceed in-person and virtual meeting goals with key decision-makers.
• Understand and explain eligibility and enrollment processes to patients and caregivers.
• Facilitate patient transitions of care from area facilities and referral partners to HarmonyCares.
• Track performance in CRM and adhere to budgeted targets for the region.
• Schedule discussions with patients and caregivers to provide guidance on patient eligibility for programs.
• Inform patients about accountable care organization programs and collect Voluntary Alignment Forms if applicable.
• Answer inbound calls from patients, families, and facility staff, triaging concerns to the appropriate department.
• Oversee and document outreach calls and meetings with external sources.
• Adhere to company policies, procedures, and applicable laws, including HIPAA guidelines.
• Maintain communication with sales leaders, local business unit leadership, and support staff.

Qualifications

• Bachelor’s Degree or 4+ years of B2B sales experience.
• 2+ years of healthcare-related industry sales/marketing experience.
• Valid and unencumbered driver's license with a good driving record.
• Excellent organization and problem-solving skills.
• Knowledge of sales techniques and territory management.
• Strong interpersonal communication, presentation, and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to travel within the assigned territory and attend sales meetings.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Self-motivated and driven, requiring minimal oversight after initial training.

Benefits

• Health, Dental, Vision, Disability & Life Insurance.
• 401K Retirement Plan with company match.
• Tuition, Professional License, and Certification Reimbursement.
• Paid Time Off, Holidays, and Volunteer Time.
• Paid Orientation and Training.

HarmonyCares is established in 11 states and has been the largest home-based primary care practice in the US for over 28 years, making a significant impact in healthcare.

Pay

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.