Community Liaison Marketing & Business Development Medical Group

About the role

HarmonyCares is one of the nation’s largest home‑based primary care practices. It operates as a family of companies dedicated to providing high‑quality, coordinated health care in the home, including HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Mission: To bring personalized, quality‑based healthcare to the home of patients who have difficult accessing care.

Shared Vision: Every patient deserves access to quality healthcare.

Values: The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Benefits

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training

Responsibilities

The Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, its mission, and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.

• Conduct market analysis and assess the competitive landscape to differentiate HarmonyCares services to external referral partners.
• Educate the community on the mission to provide high‑quality personalized healthcare in the home for those who need it most.
• Meet or exceed agreed‑upon in‑person and virtual meeting goals with key decision makers.
• Thoroughly understand eligibility and enrollment processes.
• Provide education on and facilitate, as requested, benefit enrollment and related processes.
• Track performance in CRM, demonstrating plan adherence to budgeted targets for the assigned region.
• Schedule face‑to‑face or phone discussions with patients and their caregivers (or other legal representatives) to guide eligibility for all programs.
• Inform patients interested in aligning with an accountable care organization or other CMS alternative payment model about the program and, if they opt to align, collect the Voluntary Alignment Form.
• Answer inbound calls from patients, families, and facility staff regarding the company’s business units operating in the relevant market.
• Promptly, accurately, and professionally triage patient concerns related to care needs, scheduling, and billing to the appropriate department.
• Oversee and document outreach calls and meetings scheduled with external sources.
• Adhere to all company policies, procedures, and applicable laws, including marketing regulations, referral source interactions, beneficiary notifications, and patient outreach.
• Comply with HIPAA privacy and security guidelines and company standards.
• Maintain consistent communication with sales leaders, local business unit leadership, and support staff.
• Perform other additional duties as assigned.

Qualifications

• Bachelor’s Degree or 4+ years of B2B sales experience.
• 2+ years of health‑care‑related industry sales/marketing experience.
• Valid driver’s license with a good driving record.
• Excellent organization and problem‑solving skills; ability to represent company service capabilities to targeted referral sources.
• Knowledge of sales techniques and territory management.
• Excellent interpersonal communication, presentation, and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to travel within the assigned territory and attend sales meetings as required.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Strong organizational skills.
• Self‑motivated and driven individual who requires minimal oversight after initial orientation and training.

Pay

Posted Max Pay Rate: USD $95,000.00 per year.
Posted Min Pay Rate: USD $70,000.00 per year.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related considerations.