Community Home Lending Advisor - Canyon Country CA

About the role

Join our high-energy team as a Community Home Lending Advisor in Chase Home Lending. You will serve as the primary point of contact for customers throughout the life of the loan, leveraging your expertise in home lending products while collaborating with a knowledgeable team. This role offers a unique opportunity to grow your career while making a significant impact on our business and helping clients achieve the dream of homeownership.

Responsibilities

• Maintain active knowledge of Chase home lending products, local housing assistance programs, and grants for down payment or closing cost assistance.
• Promote mortgage products to existing Chase customers and the broader community, engaging with customers who are "not mortgage ready" through education and counseling until they are prepared to apply, while ensuring compliance with lending guidelines and Chase policies.
• Act as the internal and external mortgage expert, conducting activities that drive mortgage loan originations through community relationships.
• Partner with branch teams by providing product and service training, meeting with customers, and introducing new clients to bankers for additional products and services.
• Create an outstanding customer experience using direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing initiatives.
• Serve as the single point of contact throughout the mortgage loan origination process, addressing customer concerns, explaining financial terms, coordinating with partners, troubleshooting obstacles, and tracking progress from initial engagement to closing.

Requirements

• A Bachelor's degree or equivalent work experience in sales and/or real estate.
• Five years of proven mortgage sales experience, including strong knowledge of home lending products, credit, mortgage processes, and guidelines for FHA, VA, FNMA, and FHLMC.
• Regional Management approval for internal Home Lending Advisors with less than one year of experience in their current role.
• Knowledge of the local real estate market and the ability to build external referral networks (e.g., realtors, nonprofits, community groups, civic/professional organizations).
• Proven track record of customer satisfaction, as demonstrated by customer satisfaction scores and feedback.
• Superior written and verbal communication skills for community outreach, homeowner education, and collaboration with nonprofits, community groups, and civic/professional organizations.
• Intermediate PC skills in a Windows environment.

This position is subject to Section 19 of the Federal Deposit Insurance Act and Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase’s review of criminal conviction history, credit report, NMLS information, and other relevant factors. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment requires compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements and NMLS registration under the SAFE Act of 2008.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, awarded in cash and/or forfeitable equity.
• Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.