Community Health Worker Workleader

About the role

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation. A caregiver in this position works Monday through Friday from 8:30 a.m. – 5:00 p.m. Up to 25% travel is required to support multiple sites, including OB practices, through onsite visits and to provide onsite supervision at the Fairview Wellness location.

Responsibilities

• Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.
• Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.
• Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.
• Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.
• Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.
• Develop and maintain working relationships with clients and make referrals to community agencies and services.
• Participate in evaluation and research activities related to CHW services and programs.
• Other duties as assigned.

Requirements

• High school diploma/GED
• Community Health Worker (CHW) Certification through the Board of Nursing
• Valid Driver’s license
• Four years of work experience as a CHW (Community Health Worker) or patient navigation field
• Demonstrated time management skills with the ability to balance multiple priorities and meet timelines
• Ability to work effectively in stressful, sensitive and emergency situations
• Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities
• Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services
• Ability to maintain accurate and complete records

Preferred Qualifications

• Medical Assistant training or Medical Assistant certification
• Bilingual in English and Spanish

Pay

Pay range: Minimum hourly $22.85 – Maximum hourly $34.85. The pay range displayed reflects the anticipated range for new hires; actual compensation will be determined based on work history, experience, skill set and education. The pay range does not include shift differentials, overtime, or the value of Cleveland Clinic’s benefits package.

Schedule

Monday through Friday, 8:30 a.m. – 5:00 p.m., with up to 25% travel required for onsite visits and supervision at multiple sites, including OB practices and the Fairview Wellness location. Availability to work evenings and weekends may be required.