Community Health Worker (Riverside)

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults through Medicare Advantage, fully integrated care models, primary care, and next-generation care delivery.

About the role

Enhance seniors’ ability to manage their health and live independently by working with the care team to conduct home visits and patient assessments, advocating on behalf of the patient, communicating with the rest of the care team, and developing and implementing successful plans of care. This position will work remotely and in the field about 50% of the time in Riverside, CA and the surrounding areas.

Responsibilities

• Conduct in-home or telephonic visits to assess the patient and home environment to identify physical, social, emotional, and knowledge barriers to optimal care and adherence to clinical recommendations.
• Develop and implement a plan to address identified barriers in collaboration with patient, family, and care team.
• Advocate for patients and families to help them receive the healthcare and assistance they need to remain as healthy as possible.
• Help patients and families identify and utilize benefits and resources, including MediCal or SNP, drug subsidies, housing assistance or low-cost housing options, and transportation or caregiving.
• Support advanced care planning and goals-of-care conversations, helping patients and families set realistic goals given the patient’s medical condition.
• Educate patients and families on chronic disease management, health system navigation, and other health topics.
• Help patients coordinate primary or specialty care, lab, imaging, or other healthcare appointments and transportation to/from these appointments.
• Exhibit strong interpersonal, critical thinking, and analytical skills through positive communication and formation of strong working relationships with patients, caregivers, care team, and community agencies.
• Demonstrate excellent organizational, decision-making, and prioritization skills as evidenced by problem-solving and successful outcomes.
• Complete timely and accurate documentation in multiple computer systems to record assessments, observations, care plans, and progress notes.
• Enhance skills and knowledge by participating in educational offerings, team case conferences, and training per department guidelines.
• Maintain comprehensive knowledge of community and public resources serving the client population.
• Utilize and adhere to department desktop procedures, workflows, job aids, and training material.
• Identify barriers to work processes and bring them to the attention of the supervisor/manager.
• Maintain the client’s right to privacy and protect SCAN and Medical Group operations by keeping patient information confidential.
• Actively support the achievement of SCAN’s Vision and Goals.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent experience. Associate's Degree or equivalent experience preferred.
• Community Health Worker Certificate preferred.
• Training or education in social work or benefits navigation preferred.
• Travel 50%+ of the time in the assigned area. Must have a valid driver’s license, automobile insurance, and reliable transportation.
• 2-3 years of related experience in managed care, healthcare environment, lived experience, or case management.
• 1+ year working with seniors, conducting home visits, and working remotely strongly preferred.
• Bilingual Spanish proficiency is preferred but not required. Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role.

Skills

• Basic technical skills for functional area.
• Basic problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work as part of a team.
• Decision-making skills.
• Oral and written communication skills.
• Customer/client orientation.
• Interpersonal skills.

Tuberculosis Screening Policy: To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year.

Benefits

• Base salary range: $21.78 to $31.52 per hour.
• Annual employee bonus program.
• Robust Wellness Program.
• Generous paid-time-off (PTO).
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday.
• Excellent 401(k) Retirement Savings Plan with employer match and contribution.
• Robust employee recognition program.
• Tuition reimbursement.

Schedule

Work Mode: Remote/Field