Community Health Worker Program Manager

This is a full-time, remote position based in New Jersey with regular local travel primarily throughout Passaic County. Candidates residing in New Jersey—ideally within or near Passaic County—are strongly preferred due to the field-based nature of the role. Occasional evening or weekend travel may be required.

About the role

The Community Health Worker (CHW) Program Manager supports community health activities by overseeing vendor/partner organizations, coordinating patient support with providers and care teams, and managing logistics, curriculum, reporting, and program data analysis. This role operates within a public health framework emphasizing prevention, health equity, and community-based care integration. The CHW Program Manager is accountable for full population management across the CHW-supported population, including engagement, outcomes, and integration with care management and quality.

Under the leadership of the HE Director, this role serves as the primary contact for the specific vendor/partner, interacting extensively with internal and external stakeholders, including members. The manager develops policies and procedures, executes required tasks, and delivers presentations to stakeholders on program compliance, patient care status, operational successes, and improvement opportunities. The role ensures alignment with existing chronic disease infrastructure and positions CHW services as a core component of the overall clinical and population health strategy.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Responsibilities

• Lead population-level strategy for CHW-supported members, including engagement and outcomes accountability.
• Integrate CHW programs into chronic disease management and clinical infrastructure.
• Monitor outcomes, utilization, and health equity metrics, and drive program improvements.
• Develop and roll out work plans and timelines for the program.
• Schedule and conduct weekly meetings to discuss program status for at least six months following program execution.
• Attend on-boarding and file layout review sessions.
• Communicate progress and allocate resources to meet key milestones in data aggregation (design, development, testing).
• Attend state, stakeholder, and community-based organization meetings; work with DMAHS to resolve issues/barriers per CHW program requirements.
• Schedule quarterly business review meetings.
• Respond to vendor/partner inquiries regarding program design, implementation, budgetary, and contractual conditions.
• Handle issue resolution related to budget, grant management, contractual obligations, inventory, data, and service levels; respond within one business day.
• Provide program launch support in partnership with the vendor/partner organization.
• Assist in staff training and in-services for program implementation/initiatives.
• Oversee state contractual obligations and reporting for MCO contract requirements.
• Develop launch plans and subsequent variables.
• Collaborate across care management, quality, and population health teams to embed CHW services.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor’s Degree or high school diploma with equivalent work experience.
• 2+ years of experience in a healthcare management setting.
• Prior experience with healthcare reporting and compliance.

Qualifications

• Master’s degree in public health or related field strongly preferred.
• Prior experience in pharmacy or the healthcare industry.
• Prior experience in community health work or the healthcare industry.
• Experience using analysis tools or systems (e.g., web-based, custom, proprietary).
• Experience in the implementation of quality process improvement efforts.
• Experience documenting requirements, creating training materials/reports, and working directly with stakeholders/members.

Pay

$70,100.00 - $126,200.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules

Benefits may be subject to program eligibility.