Community Health Worker/Parent Educator

Full-time position supporting families with young children through direct case management, resource navigation, and parenting education classes.

About the role

The Community Health Worker/Parent Educator (CHW/PE) plays a dual role in supporting families to build strong, stable, and nurturing relationships. The CHW/PE provides case management and resource navigation for caregivers, facilitates parenting education classes (in-person and virtually), and collaborates with the Learning Inspiring Families Together (LIFT) and Relationships in the Mix (REMix) teams to promote child development, family well-being, and access to community resources.

Reports to: Program Manager. Location: 1500 Market Street; some travel required throughout Philadelphia.

Responsibilities

• Provide ongoing parenting skills education groups for couples and co-parents at various community-based sites, using established curricula.
• Provide individualized case management to enrolled caregivers, including goal setting, regular check-ins (in-person, by phone, or virtually), and referrals to services such as healthcare, housing, mental health, food assistance, and early education.
• Conduct intake and social determinants of health (SDOH) screenings with new participants; help create and monitor family goal plans.
• Facilitate or co-facilitate evidence-informed parenting education classes, both in-person and virtually, using the LIFT/REMix curriculum and approved materials.
• Support caregivers in developing skills in communication, emotional regulation, conflict resolution, positive discipline, and understanding child development.
• Track participant progress, attendance, and goal achievement; maintain accurate and timely records in the program database (e.g., Apricot).
• Distribute and collect pre- and post-program surveys, satisfaction surveys, and event feedback.
• Collaborate with early learning specialists and community partners to connect families with early learning events and resources.
• Assist with tracking participant progress to ensure course completion.
• Assist in identifying, recruiting, and engaging clients for the program.
• Complete program reports and other written documentation as required.
• Utilize a variety of contact methods to reach participants.
• Participate in regular supervision, case conferences, trainings, and weekly team meetings.
• Work with the program team to assist in the delivery of other program activities.
• Identify and execute ongoing outreach to community organizations and businesses in targeted communities.

Requirements

• High school diploma or equivalent required.
• At least one year of relevant experience in case management, health education, parent education, or community outreach.
• Experience with clients who may struggle with substance abuse, mental health challenges, barriers to employment, and/or have been justice-involved.
• Strong experience with adult education and/or group facilitation.

Skills

• Excellent oral communication skills.
• Proficiency with Microsoft Office and web-based data collection applications.
• Ability to engage underserved and hard-to-reach populations.
• Ability to facilitate group classes and work one-on-one with participants.
• Strong organizational skills, including the ability to prioritize multiple assignments.
• Knowledge of issues related to child development, family life skills, child abuse prevention, trauma-informed care, healthy relationships, and healthy parenting.
• Bilingual abilities (English/Spanish or other) preferred but not required.
• Lived experience as a parent or caregiver is highly valued.
• Knowledge of community resources and social service systems in Philadelphia.
• Knowledge of positive parenting principles and practices.
• Comfortable working with adults in low-income communities.
• Strong interpersonal, listening, and communication skills.

Schedule

Availability during daytime and some evening and weekend hours required.