Community Health Worker - Ohio Mobile

Community Health Worker position focused on coordinating care for members as part of an inter-disciplinary care team.

Responsibilities

• Engage with members in various settings (hospital, provider office, community agency, member’s home, telephonic, or electronic communication) to establish effective, professional relationships.
• Accompany members to appointments and other social service encounters when necessary.
• Coordinate logistics to support members’ care plan goals and interventions, including reminders, transportation, and childcare arrangements.
• Verify eligibility, enrollment history, demographics, and current health status of each member.
• Contribute to assessments by gathering information from members, families, providers, and other stakeholders.
• Assist in developing and implementing individualized care plans based on member needs and preferences, reporting to the Case Manager.
• Identify and help manage barriers to achieving care plan goals.
• Empower members to manage and improve their health, wellness, safety, adaptation, and self-care through care coordination.
• Provide health education and wellness materials as directed by the Case Manager or Team Lead.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Maintain appropriate documentation within Care Management program protocols and guidelines.
• Identify process improvements to enhance members’ experience and share with leadership.
• Travel regularly to conduct member, provider, and community-based visits to ensure effective program administration.
• Perform other job duties as requested.

Requirements

• High School Diploma or General Education Diploma (GED) required.
• Minimum of two (2) years of experience in community settings with at-risk populations, providing coordination of services (volunteer or paid).
• Community Health Worker Certification or equivalent approved training program preferred.
• Valid driver’s license, vehicle, and verifiable insurance required. Employment conditional on successful clearance of a driver’s license record check and verified insurance.
• Annual Influenza vaccination required (October 1 – March 31) as a condition of continued employment.
• Must reside in the same territory assigned to work in; exceptions may be considered based on business need.

Skills

• Proficient with Microsoft Office (Outlook, Word, Excel).
• Sensitivity to and experience working within diverse cultures.
• Strong interpersonal skills and ability to work independently or within a team.
• Ability to identify problems, opportunities, and communicate effectively with management.
• Developing knowledge of local, state, and federal healthcare laws and company policies regarding case management.
• Compassion, support, and collaboration with members and families.
• Self-motivated, inquisitive, and comfortable asking pertinent questions.
• Ability to work in a fast-paced environment and demonstrate ethical conduct.
• Ability to develop positive relationships with all stakeholders.
• Awareness of community and state support resources.
• Organized, detail-oriented, and skilled in conflict resolution.
• Ability to maintain composure and professionalism during high emotional stress.
• Ability to maintain confidentiality and act in the company’s best interest.
• Proven track record of demonstrating empathy and compassion for individuals.
• Proven ability to improve processes to enhance service delivery.

Working Conditions

• Mobile position requiring regular travel to different work locations, including homes, offices, or public settings.
• Exposure to weather conditions typical of the location; may require standing or sitting for long periods.
• May be required to travel greater than 50% of the time to perform work duties.
• Use of general office equipment (telephone, photocopier, fax machine, personal computer).
• Flexible hours, including possible evenings and/or weekends to serve member needs.

Pay

$35,900.00 - $57,300.00 annually. Salary is determined by a combination of education, training, experience, scope and complexity of the role, discretion required, and external/internal data. Bonus opportunities may be available based on company and individual performance.

Benefits

CareSource offers a substantial and comprehensive total rewards package focused on employee well-being.