Community Health Worker Navigator-WNY

About the Role

Under the supervision of the Community Health Worker Coordinator of Ibero‑American Action League in Rochester and overseen by the Director of Community Health Worker Apprenticeship Programs, the Community Health Worker Navigator‑WNY serves as a key point of contact for individuals seeking assistance from Ibero Niagara Falls. The role involves screening, assessing, and providing referrals to Medicaid‑eligible clients who may need assistance with housing, food, health care, or other essential human services, as well as performing various clerical duties. Bilingual candidates are preferred but not required.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The qualified individual will speak and write in Spanish and English.

Responsibilities

• Screen and assess clients to determine needs and eligibility for assistance with housing, food, health care, and other essential human services.
• Provide services in English and Spanish, both written and verbal, as needed.
• Complete the intake process using a standard questionnaire form.
• Collect and maintain accurate client information and documentation.
• Perform clerical tasks, including data entry, filing, and maintaining organized records.
• Determine and provide appropriate community resource referrals for health care, food, clothing, and housing based on intake forms.
• Serve as the initial point of contact by answering all incoming calls promptly and courteously.
• Greet clients and visitors professionally, ensuring a welcoming environment.
• Collaborate with team members to deliver seamless client support and maintain good working relationships with staff from funding sources, related agencies, and other Ibero programs.
• Provide information regarding program location and agency services to callers and visitors.
• Verify that referred individuals meet program requirements, including having an active Medicaid case.
• Assist community members with applying for benefits and entitlements, Section 8, Department of Motor Vehicles forms, unemployment, and job search as needed.
• Safeguard confidential information.
• Maintain sign‑in/out logbooks for all visitors.
• Be available to work outside regularly scheduled hours when needed.
• Participate in related agency and community activities.
• Run EPACES for Adult Health Home clients the first week of every month to ensure their Medicaid is active.

Requirements

• Analytical skills – ability to use reasoning to solve problems and to collect and use data to inform decisions.
• Bilingual in Spanish and English, written and verbal (preferred but not required).
• Accuracy – ability to perform work accurately and thoroughly.
• Customer‑oriented – ability to address customers’ needs while following procedures.
• Detail‑oriented – ability to pay attention to minute details of a project or task.
• Diversity‑oriented – ability to collaborate effectively with people of any age, gender, race, ethnicity, religion, or job type.
• Ethical – ability to demonstrate professionalism and adhere to accepted standards.
• Interpersonal – strong listening skills and ability to understand others’ attitudes, interests, and non‑verbal behavior.
• Relationship building – ability to build and maintain friendly networks useful for achieving work‑related goals.
• Reliability – dependable and trustworthy.
• Communication (oral and written) – ability to convey information clearly and concisely.

Qualifications

• High School Diploma or equivalent (required).
• Associate’s degree in office management, secretarial studies, or human services (preferred) or equivalent combination of education and experience.
• Minimum of one year of direct experience working with families.
• Basic knowledge of human services and community agencies/services available to the public.
• Ability to perform all physical duties required by the position.
• Proficiency with office equipment, computers, software, and copiers.
• Valid NYS driver’s license, satisfactory driving record, and reliable transportation.
• Demonstrated ability to work cooperatively.
• A combination of education, experience, and training other than the above may be approved by Ibero’s President and CEO.

Physical Demands

The position requires occasional standing, squatting, and lifting up to approximately 40 lb, as well as frequent sitting.

Authority

This position holds a relatively high degree of independence within agency policies and procedures. The incumbent must exercise considerable autonomy and initiative, make decisions regarding task completion and monitoring activities, and use sound judgment while adhering to established policies in day‑to‑day direct service tasks.