Community Health Worker l

About the Role

Serves as a bridge between the health system and patients, particularly patients with Medicare and/or Medicaid and patients with identified social needs. Works to promote, maintain, and improve health and well-being through informal support and counseling to their patients. Uses culturally appropriate outreach, support, and navigation to help patients access health care and address identified social needs.

Responsibilities

• Delivers high-value services to patients, such as coordination of care, accompaniment to appointments, and outreach, in clinical and community-based settings.
• Works with an assigned patient caseload to provide support, advocacy, and referrals to community-based services.
• Assesses patients for social needs and barriers to available resources and services.
• Helps patients navigate and gain access to appropriate health care/social services and other community resources.
• Provides basic education regarding health promotion to increase understanding and encourage adopting healthy behaviors.
• Shares insight and expertise such as patients’ customs/beliefs with providers and works collaboratively to promote culturally appropriate services.
• Utilizes multiple system applications for caseload management, data collection, and reporting.
• Uses Electronic Health Record and embedded tools for care coordination and documentation.
• Uses applicable resources, services, and processes to complete relevant referrals and applications in a timely manner.
• Collaborates on performance improvement activities as indicated by program outcomes and patient experience.
• Serves as a liaison between providers and patients to improve communication and coordination of services.
• Provides support to patients via phone and in-person interactions at patient’s home, community, or clinic setting.
• Maintains a safe, functional, and organized workspace environment.
• Supports the professional growth of team members and engages in continuous role-based self-development and leadership growth.

Qualifications

• Must possess a high school diploma or GED and at least one (1) year of community involvement experience, including volunteer experience.
• Must possess a comprehensive knowledge of the lived experiences (such as experiencing poverty, food insecurity, housing instability, substance use, etc.) and/or cultural background of the patient community in which this position will work in and/or with as normally obtained through personal and/or professional experience.
• Must complete CHW training/certification within 6 months of employment and maintain CHW training/certification per Trinity Health guidelines and/or State sanctioned guidance.

Skills

• Ability to work collaboratively in a shared leadership environment.
• Strong communication skills, both written and verbal, with the ability to inspire and motivate others.
• Proficiency in using electronic health records and other system applications for care coordination and documentation.
• Ability to manage multiple tasks and priorities in a fast-paced, stressful environment.
• Commitment to continuous learning and professional development.

Physical and Mental Requirements

• Must be able to set and organize own work priorities and adapt to changing priorities.
• Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Frequent clinical/patient-facing work environment, including continuous work time indoors under temperature-controlled and well-lit conditions.
• Occasional lifting up to 30 pounds unassisted, frequent travel, and use of computer.
• Continuous sitting and occasional extended periods of walking, standing, stooping, bending, pulling, and pushing.
• Ability to adapt to frequent interruptions, shifting priorities, and stressful situations.
• Must be able to travel to various MercyOne sites as needed.

Employment Type: Full-time