Community Health Worker (Hybrid)

Responsibilities

• Perform in-person visits to members in hospitals, post-acute, rehabilitation and other healthcare and community facilities.
• Participate in member engagement efforts, including in-person, calls, texts, and email campaigns.
• Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions.
• Build trusting relationships with patients and caregivers to encourage enrollment.
• Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes.
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits.
• Coordinate with hospital/facility case management and discharge planning teams to understand discharge plans and support members successful transition to home or the next setting of care.
• Meet monthly outreach, enrollment, and engagement goals.
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program.
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process.
• Participate in team meetings, ongoing training, and quality improvement initiatives.
• Special projects, initiatives, and other job duties as assigned.

Qualifications

• High school graduate or equivalent.
• Ability to work within hours of 8 am-5 pm Monday-Friday.
• Community Health Worker/Partner, Certified Medical Assistant, LPN, or CNAs.
• Credit-card-experience preferred.
• Minimum three years of related experience in health care and/or hospital and/or physician clinic/practice setting.
• Valid driver's license and proof of automobile insurance.
• Ability to commute to hospitals and other healthcare facilities and possess reliable transportation.
• General understanding of enrollment and billing processes and procedures.
• Strong interpersonal skills and ability to quickly establish rapport with providers and patients.
• Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams.
• Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably.
• Experience with team collaboration and coordination of care with external sources.
• Exceptional communication skills and can practice active listening.
• Strong written communication skills.
• Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset.

Equal Opportunity Statement

Karoo Health Inc (“Karoo”) is committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more.