Community Health Worker (HHAs, PCAs, CNAs & DSPs Needed!)

About the role

Could This Be Your Next Step in Healthcare?

Are you a Personal Care Aide, Direct Support Professional, Home Health Aide, Home Care Aide, Nursing Aide, or another direct-care or patient-support professional ready to do something different with your healthcare experience?

Responsibilities

• Maintain an active caseload of no fewer than 250 patients annually, providing outreach, follow-up, care navigation, and resource coordination.
• Conduct outreach activities, including home visits, community education, health screenings, mobile health clinics, and community events as assigned.
• Connect new and existing patients with KCHC primary care providers, medical and behavioral health services, social services, and other community-based resources.
• Complete timely follow-up with patients to address barriers to care, promote continuity of services, and support successful connections to recommended resources.
• Complete social determinants of health risk assessments as assigned and make appropriate referrals based on identified needs.
• Greet and engage patients, visitors, and community members with professionalism, warmth, and respect.
• Support enrollment in Medicaid, HealthCare.gov insurance plans, KCHC's sliding fee discount program, and other healthcare coverage or assistance programs as assigned.
• Educate patients and community members about available programs and assist with applications, renewals, and required documentation.
• Complete patient registration, schedule appointments, enter sliding fee information, and create or update patient records in the electronic health record (EHR) system.
• Represent KCHC at community meetings, health fairs, outreach events, mobile clinics, and other community-based activities as assigned.
• Build awareness of KCHC programs and services to support new patient enrollment, increased service utilization, and improved access to care.
• Develop and maintain positive working relationships with community organizations, healthcare providers, social service agencies, and other partners.
• Accurately and promptly document patient interactions, outreach activities, referrals, follow-up contacts, charge entries, appointments, screenings, and other required information in NextGen or other assigned systems.
• Track and report assigned performance measures, including patients served, outreach activities, referrals, follow-up completion, screenings, enrollment assistance, and other program-specific outcomes.
• Participate in quality improvement initiatives designed to enhance service delivery, patient engagement, operational efficiency, and health outcomes, particularly for underserved and priority populations.
• Support the collection and reporting of data required by KCHC, grantors, funding sources, and regulatory agencies.

Requirements

• Have a high school diploma or equivalent.
• Have a valid North Carolina driver's license with an acceptable driving record.
• Have evening and weekend availability.

Qualifications

• Education: High school diploma or equivalent required.
• Certifications & Licenses: Community Health Worker certificate preferred.
• Experience: Experience in community outreach, healthcare navigation, case management, home health, personal care, direct support, public health, or other community-based healthcare settings preferred.
• Experience as a Personal Care Aide (PCA), Direct Support Professional (DSP), Home Health Aide (HHA), Home Care Aide, Certified Nursing Assistant/Nurse Aide (CNA/NA I), or other entry-level direct-care or patient-support professional is highly valued and provides an excellent foundation for success in this role.
• Experience working with underserved, vulnerable, elderly, disabled, or medically complex populations strongly preferred.
• Experience or training in billing, charge entry, patient registration, administrative support, clinical services, or related healthcare functions preferred.
• Bilingual proficiency in English and Spanish preferred.

Skills

• Strong written and verbal communication skills.
• Strong organizational, time-management, and coordination skills.
• Ability to build rapport and communicate effectively with patients and individuals from diverse backgrounds.
• Ability to work independently in community-based settings and collaboratively with internal departments and community partners.
• Proficiency in Microsoft Office Suite.
• Familiarity with electronic health records (EHR) and health management systems preferred.
• Ability to safely and efficiently operate mobile unit systems and support clinical staff in patient-care delivery within the scope of the position.

Benefits

• 3 weeks of PTO.
• 11 paid holidays.
• A 4% 401(k) match.
• Medical, dental, and vision insurance.

Pay

N/A

Schedule

No specific schedule provided.