Community Health Worker - DuPage County, Illinois

About the role

As a Community Health Worker, you will be Waymark’s frontline presence in the community, connecting with patients to provide social support, advocacy and navigation. You will work to improve the health of patients from low-income communities, by connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes licensed clinical social workers, pharmacists, and care coordinators.

Responsibilities

• Attend a 2-3 week long paid training program.
• Meet patients in the community, in the home, and in healthcare facilities (including hospitals) and conduct a needs assessment, including motivating patients to set and achieve health goals.
• Help patients with health-related social issues like homelessness, substance use and hunger.
• Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.).
• Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators).
• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document each patient encounter in detail and accurately.
• Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services.
• Participate in weekly care team huddles.

Requirements

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency- able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of DuPage County, Illinois.
• Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week.
• Travel required within the surrounding counties (up to 80%).
• Current Driver’s license and access to an insured vehicle.

Qualifications

• Community Health Worker certification.
• Long time resident of the DuPage County area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed care patients.
• Experience in customer- or client-service roles.
• Knowledge of Greater DuPage County Medicaid populations.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and manage schedules efficiently.
• Proficiency in navigating technology systems for documentation.
• Ability to work with diverse communities.
• Experience with community resource directories.
• Effective problem-solving and decision-making skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Stock Options.
• Work-from-Home Stipend.
• Medical, Vision, and Dental Coverage.
• Life Insurance.
• Paid Time Off.
• Parental Leave.
• Retirement Savings.
• Commuter Benefits.
• Professional Development Stipend.
• Coverage for COVID-19 vaccinations.

Pay

Hiring Range: $23.08/hr - $26.20/hr

Schedule

Set schedule that includes at least one weekend day per week and one late-start shift per week.