Community Health Worker

About the role

The Community Health Worker (CHW) serves as a vital link between patients, healthcare services, and community resources, ensuring seamless access to care and improving the quality-of-service delivery. This role includes visiting patients in their homes and Assisted Living Facilities (ALFs) to facilitate visits with providers and specialty services. Additionally, the CHW is responsible for delivering medications and durable medical equipment (DME) to ensure patients have timely and safe access to essential supplies.

Responsibilities

• Work closely with care team members and other staff to ensure coordinated patient care and compliance with the care plan.
• Communicate effectively via phone, email, Microsoft Teams, Athena, in-person, etc.
• Facilitate and coordinate visits with PT’s, OT’s and Providers in Assisted Living Facilities and patients' homes to enhance patient care and support.
• Deliver medications to patients’ homes, review instructions, and perform medication reconciliation, ensuring accuracy between current medication lists and what is found in the home.
• Cook up and facilitate telehealth visits between patients and pharmacists, specialists, therapists, and primary care providers, ensuring patients receive timely care.
• Set up training, instruct patients on the use of Remote Patient Monitoring (RPM) equipment, providing ongoing support, education and troubleshooting, when necessary.
• Deliver durable medical equipment (DME) to patients in homes and ALFs, ensuring proper assembly and functionality. Provide training to patients and caregivers on the correct use of DME.
• Perform routine venipuncture for laboratory testing and ensure proper specimen handling and labeling.
• Collect blood specimens during home or facility visits as needed to support patient care and diagnostics.

Requirements

• A certified Medical Assistant, Paramedic, or Licensed Nurse is preferred.
• Certifications or licenses must be in good standing.
• Phlebotomy experience is preferred, but if not experienced, the candidate must be willing to complete training and demonstrate competency in the skill.
• Previous experience in public health or home health is preferred.
• Experience with DME delivery or logistics operations is preferred.
• The candidate must be proficient in using technology tools and platforms for remote patient monitoring, telemedicine, and electronic medical records.
• The candidate must have strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• The candidate must have strong written and verbal communication skills.
• The candidate must have basic computer knowledge.
• The candidate must be able to work independently with minimal supervision and direction.
• The candidate should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• The candidate must be able to work flexible hours and travel between offices, facilities, etc.
• The candidate must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working condition.
• The candidate must have a clean driving record and experience operating vehicles in a professional capacity.