Community Health Worker

About the role

The Community Health Worker (CHW) will serve as a bridge between under-served communities and the health and social service systems. As a non-clinical role, work within the patient-centered medical home model, which embraces a team approach to chronic disease self-management.

Responsibilities

• Provide information and assistance to help patients navigate a complex health and human services system.
• Engage in strong advocacy and raise awareness of individual and community health needs.
• Strive to build capacity for access to services and community engagement.
• Engage patients in their own care using strong communication skills from a non‑judgmental perspective.
• Articulate clearly and effectively when advocating for patients and community groups.
• Assist members in understanding and effectively navigating complex health systems.
• Practice effective active listening.
• Actively engage in relationship building and work from a team‑based perspective.
• Collaborate on goal setting and care planning within an inter‑professional team context.
• Give presentations to community groups requiring strong public speaking and presentation skills with diplomacy and tact.
• Demonstrate strong organization skills and the ability to anticipate future planning needs.
• Use effective coordination skills to facilitate appointment attendance and individual plans of care.
• Serve as a point person for issues and related solutions while maintaining appropriate boundaries.
• Hold knowledge and experience of ethnic and cultural populations, government partners, community stakeholders, and other organizations.
• Model effective problem‑solving skills to empower patients to take an active role in their health care.
• Have a thorough understanding of self‑efficacy theory and its application when working with others who have chronic disease.
• Embrace cultural sensitivity when seeking information and working with others.
• Document completion of assigned activities and support of community members as required.
• Provide services under supervision as directed by state or other regulatory requirements.
• Strictly adhere to the scope of duties and