Community Health Worker

Position Summary

We are seeking a personable, adaptable, and compassionate professional to support children and families through care coordination, health education, and resource navigation. This is a new and growing program requiring flexibility and comfort with change.

Responsibilities

• Verifies insurance eligibility as needed and performs validation checks to ensure accurate contact information.
• Verifies demographic information for the purposes of coordinating communication.
• Meets with patients/caregivers, documents in electronic medical record, coordinates time with the family for completion of patient forms and provides updates to the licensed health care provider.
• Executes administrative portions of care coordination under the direction of the licensed health care professional and in cooperation with the health care multidisciplinary team.
• Obtains medical records such as outside films, charts, pathology and other historical data as needed.
• Activities may include, but are not limited to: coordinate care between numerous healthcare providers; refer patients to providers and resources that can assist them; providing written patient education or resources as directed by the licensed health care provider; communicating patient/caregiver needs or barriers to health care multidisciplinary team; facilitating phone/fax/email communication as indicated to expedite tasks; re-scheduling or coordinating follow-up appointments to attempt trip reduction for family; verifying readiness of prescribed medications at outpatient pharmacy; and communicating surgical readiness and plan with family and health care team.
• Logs all encounters with and about patients in the electronic medical record.
• Escalates barriers to implementing the care plan to the licensed health care provider and health care team.
• Manages data collection and entry. Maintains databases.
• Coordinates new patient referrals.
• Assists with marketing program services and recruitment.
• Assists with recruitment and on boarding of new team members.
• Assists with administration of survey tools to patients/families, providers, and care management associates.
• Maintains accurate department records.
• Identifies and provides input to enhance effectiveness of systems and processes.
• Leads individual level or support groups, workshops and seminars on topics of interest to patients, their caregivers and the community.
• Explains health information in culturally sensitive, linguistically relevant, and easy-to-understand manner.
• Shares health and wellness tips relevant to patients.
• Promotes health screenings, vaccines and preventative health.
• Communicates clearly in both written and verbal communications with all internal and external customers.
• Provides excellent service routinely in interactions with all internal and external customers.
• Collaborates with others to acquire information and materials.
• Answers telephone calls, takes messages, maintains schedules.
• Responds to email within 24 hours or one business day.
• Assists with coordination and scheduling of procedures, clinic visits, and other activities as directed by licensed health care provider.
• Participates in a variety of educational programs to maintain current skills, competency and certification.
• Performs miscellaneous job related duties as requested.

Qualifications

• Minimum three (3) years of healthcare or related experience
• Experience with care coordination and resource coordination
• Knowledge of medical terminology
• CHW – ADHS Certification required - OR must be able to obtain within 90 Days of start date
• Bilingual preferred

Skills

• Strong interpersonal, communication, and interviewing skills
• Critical thinking and problem-solving abilities
• Organized with the ability to manage multiple patient records
• Team-oriented with strong adaptability and flexibility
• Comfortable providing health education and coaching
• Proficient with email, Microsoft Office, and patient record systems

Schedule

Full-time position at Thomas location. Standard schedule: 8:00 AM – 5:00 PM, with flexibility as needed.