Community Health Worker

We’re building a world of health around every individual—shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do.

About the role

The Community Health Worker (CHW) at Oak Street Health acts as the bridge between patients, the community, and medical systems to remove barriers and increase wellness across all life domains. A CHW serves as a patient’s advocate or liaison, accompanying patients through proactive in-person and phone outreach based on their care needs to promote health literacy and increase access to resources. High levels of flexibility, problem-solving, strong communication, and an intimate knowledge of the community served are required. CHWs work closely with Medical Social Workers to manage patient care plans, support care team decision-making, and coordinate clinical and complementary services to provide high-quality healthcare and improve service delivery.

CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.

Responsibilities

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage patient referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
• Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations).
• Form relationships with and build an inventory of local community organizations that may benefit patients.
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources.
• Promote goal setting and achievement to improve patients’ quality of life and self-efficacy. Goal definitions are agreed upon by the care team.
• Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting).
• Spend about half of the time outside of the center in patient-centered locations; reliable transportation is required.
• Drive engagement with high-risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits), which may include accompaniment to appointments.
• Complete referrals to organizations and agencies as needed.
• Deliver culturally appropriate health education in areas where OSH has provided competency training.
• Support care team decision-making through participation in interdisciplinary team meetings.
• Document interactions with patients in the electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Other duties as assigned.

Requirements

• Minimum of 1 year of experience in healthcare, community-based, case management, or social service environments.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills (e.g., Windows, GSuite, Microsoft).
• Access to reliable transportation and ability to travel throughout the community to various locations.
• US work authorization.

Qualifications

• Strongly Preferred:
  • Fluency in a language commonly spoken in the community (e.g., Bilingual English/Spanish).
  • Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
  • Knowledge of community resources and resource navigation.
• Preferred:
  • Community Health Worker certification or an Associate’s or Bachelor’s degree in a related field.
  • Experience utilizing electronic medical record systems.
  • A problem-solving orientation and a flexible, positive attitude.

Schedule

• Full-time position.
• 40 anticipated weekly hours.

Pay

The typical pay range for this role is $18.50 - $38.82 per hour. This range represents the base hourly rate for all positions in the job grade. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

Benefits

Our comprehensive benefits package is designed to support the physical, emotional, and financial well-being of colleagues and their families. Eligible full-time colleagues receive:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.

Additional details about available benefits are provided during the application process and on Benefits Moments.