Community Health Worker

About the role

The Team Support to Improve Glycemic Control Using CGM in Diverse Populations (TEAM CGM) research study is seeking a bilingual (English/Spanish) Community Health Worker (CHW) to support study participants in the greater Worcester and Springfield areas.

Responsibilities

• Facilitate telehealth visits between patients and pharmacists using Zoom or phone.
• Absorb and clarify pharmacist recommendations and care plans.
• Support patients with continuous glucose monitoring (CGM) procedures and troubleshooting.
• Provide diabetes education and self-management support.
• Document patient interactions according to study procedures and communicate relevant information to the study team.
• Enter and maintain study encounter data in the REDCap data management system.
• Schedule and coordinate telehealth, home-based, or clinic-based study visits.
• Encourage patients to use the patient portal to request prescription renewals, schedule appointments, and communicate with their care team.
• Attend monthly case review meetings with pharmacists and other CHWs.
• Attend quarterly meetings with the study team.
• Complete all required study and telehealth training.

Qualifications

• Bilingual in English and Spanish required.
• Comfortable conducting telehealth visits and as-needed in-person home visits required.
• Reliable transportation and ability to travel locally within the Worcester and Springfield areas required.
• Experience working with underserved communities preferred.
• Knowledge of diabetes or chronic disease management preferred.