Community Health Worker

Our mission is to create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders. Since 2015, Nevada Behavioral Health Systems (NBH) has provided mental health and substance abuse services to residents across Nevada. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.

About the role

Community Health Workers (CHWs) at NovumHealth are trusted members of the community who help individuals navigate challenges with mental health, substance use, and social barriers. CHWs meet people where they are, whether at home, in the community, or in recovery settings. Building trust, providing support, and connecting members with care and resources. If you have experience in behavioral health, peer support, or recovery communities, this role gives you the opportunity to make a direct impact by helping individuals access the services they need and overcome obstacles on their journey to wellness.

Responsibilities

• Assess the healthcare needs of individuals within the community and identify gaps in care.
• Collaborate with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
• Assist patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
• Coordinate and schedule appointments for patients with multiple healthcare providers to ensure continuity of care and optimal care coordination.
• Facilitate communication between patients, providers, and community partners.
• Monitor patients' progress and adherence to care plans, providing support and education to promote self-management and prevention.
• Conduct home visits or outreach activities to assess patients' living conditions, social support systems, and adherence to treatment plans.
• Advocate for patients' needs and rights within the healthcare system and community.
• Document patient interactions, care plans, and progress notes in electronic health record and care management systems.
• Participate in interdisciplinary team meetings and case conferences to ensure effective coordination and collaboration with other healthcare professionals.
• Provide transportation, with personal vehicle, for members to appointments when needed (mileage is reimbursed).
• Build strong relationships with individuals and families to promote trust and reduce stigma.
• Additional duties as assigned.

Requirements

• At least 1 year of experience in community health, behavioral health, peer support, or related roles.
• High school diploma or equivalent required; Bachelor’s degree in healthcare, social services, or related field preferred.
• Active and valid Community Health Worker Certification.
• CPR/First Aid (or willingness to obtain).
• Must pass drug screening and background check.
• Must have independent transportation vehicle to aid in transporting members (mileage reimbursed).
• Must be willing to receive vaccinations in accordance with hospital and state requirements.

Skills

• Comprehensive knowledge of healthcare systems, community resources, and social services available to support patient care.
• Knowledge of behavioral health, substance use treatment, and community resources.
• Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Compassionate and patient-centered approach to care, with a commitment to advocating for vulnerable populations.
• Problem-solving and critical thinking skills to address barriers to care and resolve complex situations.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

What will make you stand out

• At least 1 year of previous behavioral health experience.

Pay

Starting salary range: $23 per hour. The final offer will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

Benefits

• Competitive salary.
• Generous vacation policy, paid holidays, and paid sick time.
• Medical, dental, and vision insurance (employer-paid).
• Optional supplemental insurance coverage.
• Company-paid access to Employee Assistance Programs (EAP).
• 401k Retirement Savings Plan.
• Free financial coaching and access to credit lines and personal loans through FinFit.
• Preferred auto, home, and renter’s insurance through Allstate.
• Employee discounts through Corestream.

Please note: Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.