Community Health Worker

About the role

The Community Health Worker promotes patient care for MedLink Health Center(s) by providing care coordination/case management and helping eliminate barriers to ensure patients achieve a higher level of health equity. They facilitate patients in overcoming social determinants of health barriers such as transportation, food, and housing. As part of a recognized patient‑centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient‑centered care as a member of the Community Health Team. By performing the duties described below, the worker becomes an active member of the care team, assuring patients access to team‑based, coordinated, comprehensive, quality care.

Responsibilities

• Actively contact and reach out to all Medicaid patients to help prevent Medicaid patients from being un‑enrolled and assist with re‑enrollment activities.
• Assist patients with financial barriers and help Medicaid recipients facing re‑enrollment challenges, aligning patients' needs with available resources.
• Routinely follow up with patients to confirm active insurance, proper nourishment, housing, transportation to and from medical appointments, and ensure the patient is receiving proper care.
• Answer all telephone calls promptly in a polite and professional manner.
• Answer questions and provide requested information to deliver patient‑centered service and a positive impression of the organization.
• Maintain accurate and confidential patient records in compliance with HIPAA guidelines and regulations.
• Work with Chronic Care Management staff to refer patients as needed.
• Participate in team and staff meetings as required or requested.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED.
• Minimum of one year related secretarial experience in the health‑care field, or a high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills.
• Strong computer skills; Microsoft Excel experience preferred.
• Extremely dedicated to providing outstanding customer/patient service.
• Excellent organizational skills and attention to detail.

Skills

• Verbal and written communication
• Computer proficiency, including Microsoft Excel
• Customer/patient service dedication
• Organizational ability and attention to detail