Community Health Worker

About the role

The Wellness West Community Based Organization Community Health Worker (CBO CHW) serves as a bridge between patients, the medical system, and community-based organizations. They build trusting relationships, identify barriers to accessing quality care, and provide relevant referrals.

Responsibilities

• Complete Health Risk Assessments (HRA) with patients living in target zip codes
• Complete monthly CBO follow-ups for qualified candidates
• Maintain 80 monthly CBO follow-ups/HRAs for qualified candidates
• Aid in community resources and scheduling appointments
• Provide education on the importance of engaging in primary care
• Provide education on disease states inclusive of group and individual opportunities
• Refer to Medical Home CHWs at nearby Wellness West primary care practices for ongoing follow up and engagement with a primary care provider
• Follow up with patients referred to primary care
• Accurately document patient information, assessments, and referrals
• Help address social determinants of health
• Attend ongoing training and learning related to job position and duties
• Participate in Multidisciplinary team meetings weekly
• Follow up with internal and external referrals
• Conduct outreach within day support centers for individuals experiencing homelessness
• Support the improved wellness of individuals residing in transitional housing as a collaborative member of the care team
• Other job duties as assigned

Qualifications

• CHW certificate
• High School Diploma or GED
• One to three (1-3) years of related professional experience
• Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint)
• Prioritize, meet deadlines, and manage changing priorities
• Communicate effectively in a clear and concise manner
• Work independently, take initiative, and manage multiple tasks effectively
• Organize and manage caseload of 80 participants
• Display a warm, supportive attitude toward all people
• Collaborate and communicate effectively in a team setting
• Respond effectively to inquiries, complaints, or concerns, as presented by staff, service providers, and other stakeholders
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations
• Passionate about the mission of Breakthrough

Skills

• Strong interpersonal skills
• Professionalism
• Problem-solving ability
• Initiative and follow-through
• Effective communication
• Attention to detail
• Teamwork
• Customer care
• Initiative and follow-through
• Effective communication
• Attention to detail
• Teamwork
• Customer care

Benefits

• Medical - Group medical benefits through UnitedHealthcare
• Dental - Group dental benefits through UnitedHealthcare
• Vision - Group vision benefits through UnitedHealthcare
• Life - Term life insurance to the employee’s family
• Short and long-term disability - Disability insurance
• 401(k) Plan - Tax-deferred annuity
• Section 125 Plan (FSA) - Premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking
• Vacation Days - Vacation days
• Personal Days - Personal days
• Sick Days - Sick days

Pay

$45,000/annually (gross)

Schedule

Full-time, 40-hour workweek; occasional weekends and evening hours as needed