Community Health Worker Administrative Assistant

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We strive to provide exceptional care and believe high-performing teams drive groundbreaking medical discoveries.

About the role

Responsible for greeting all guests, data collection, entry and reporting, inter- and intra-office communications, scheduling, assistance with applications, clerical duties, and related projects. This position provides client-centered, culturally responsive, trauma-informed support/services, offers accurate information and referrals, and encourages positive prevention and risk reduction. Patient care is not required.

Responsibilities

• Welcome all visitors with a culturally responsive, trauma-informed, harm reduction approach.
• Maintain digital and physical files for multiple databases and paper files.
• Coordinate purchase orders and manage inventory.
• Troubleshoot office equipment.
• Support staff with daily tasks.
• Coordinate client travel to health services and related services.
• Help schedule client appointments.
• Assist clients in completing paperwork and applications.

Requirements

• High School Diploma or equivalent (required).
• 1-2 years of experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility.
• 1-2 years of experience with community-based, nonprofit, grant-funded programs; community health; public health/human services; outreach; or health equity.
• 1-2 years of experience with essential administrative, organizational, and communication tasks to keep an office running smoothly.

Skills

• Knowledge of local resources supporting social drivers of health (e.g., transportation, housing, food access, employment/education).
• Skilled in strength-based, people-first, harm-reduction, culturally humble, and restorative approaches to equitable community health care and prevention.
• Bilingual (Spanish) preferred.
• Lived experience with populations served is a plus.
• Strong cross-cultural interpersonal, organizational, and oral/written communication skills.
• Intermediate digital literacy.

Physical Requirements

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Lifting: Occasionally
• Carrying: Occasionally
• Pushing: Rarely
• Pulling: Rarely
• Climbing: Rarely
• Balancing: Occasionally
• Stooping: Occasionally
• Kneeling: Rarely
• Crouching: Rarely
• Crawling: Rarely
• Reaching: Occasionally
• Gross Manipulation (Handling): Constantly
• Fine Manipulation (Fingering): Frequently
• Feeling: Constantly
• Foot Use: Rarely
• Vision - Far: Constantly
• Vision - Near: Constantly
• Talking: Constantly
• Hearing: Constantly

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Remote Type: Onsite
• Work Location: 2 Conz Street

Pay

Pay Range: $17.71 - $22.76/Hourly (Grade 2). At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.