Community Health Program Manager III
Job Summary
The Community Health Program Manager III is responsible for leading Community Health programs designed to improve the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members. The Program Manager III oversees multiple complex programs in the department. This position designs and manages the implementation, operations, and the evaluation of strategic programs or functions of the assigned program of responsibility. The position strategizes, implements, and maintains program initiatives that adhere to the department’s goals. This position will also initiate and develop strong interpersonal relationships with key internal and external stakeholders to facilitate joint decision-making and successful project implementation.
Duties
Develop program goals and objectives. Ensure team members have the resources needed to meet their objectives.
Aligns program goals with the organizational strategy. Defines and maintains standards for program management within the department. Responsible for defining the metrics, quality standards, and documentation required for consistent project management and execution across the business.
Manage internal and external meetings, including the development of agendas and objectives. Propose solutions to address and mitigate any anticipated project delays and steer project in positive direction.
Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.
Serves as SME for all programmatic processes and procedures. Provide strategic direction to program start-up and closeout activities including development, and refinement of program management tools, resources, and processes.
Initiate engagement of existing internal and external stakeholders to jointly problem-solve complex member and provider issues. Oversee the development and implementation of annual work plans, ensuring timely and high-quality reviews and submissions.
Maintain strong positive working relationships with key internal and external stakeholders. Facilitate mutual collaboration in strategic and operational efforts to improve quality of care and costs. Manage and troubleshoot issues, including but not limited to cross-functional team relations, financial, and regulatory compliance, reporting and documentation.
Education & Experience
Education Preferred
Required:
- At least 5 years of strong program management experience with large and complex programs in healthcare or related field.
- Experience performing problem solving, policy, and/or program implementation.
- Experience in overseeing program/project teams.
- Experience building relationships with organizations and business partners.
Skills
Demonstrated critical thinking, problem solving, and project planning and implementation skills.
Demonstrated strong writing and communication skills.
Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.
Knowledge of health care operations or health care systems.
Strong ability to build strong relationship management with a diverse set of partners.
Ability to convey complex information, listen actively, and negotiate effectively.
Strong skills in strategic thinking.
Ability to Identify and analyze issues and devise effective solutions.
Demonstrated ability to stay open to change and continuously learn.
Understands the wider objectives of the program, such as business and strategic goals.
Strong knowledge of budgeting and resource allocation procedures.
Licenses/Certifications
Licenses/Certifications Required
Licenses/Certifications Preferred
Additional Information
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retail Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)