Community Health Program Manager II

About the role

L.A. Care Health Plan, the nation's largest publicly operated health plan, seeks a Community Health Program Manager II to lead the design, implementation, and continuous improvement of programs and initiatives that advance health equity and improve outcomes for priority populations. This role supports the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members. As part of the Community Health team, the Program Manager helps L.A. Care and its safety net provider partners achieve the triple aim of better health quality outcomes, better patient experience of care, and lower cost of care.

Responsibilities

• Critical Thinking & Problem-Solving: Formulate and propose recommended solutions/options to address moderately complex operational and programmatic challenges in the safety net; identify issues or potential risks, consult with stakeholders and management, and make informed decisions on how to address issues; review, edit, and contribute to technical deliverables and manage field assignments as required.
• Accountability: Monitor program operations for quality, efficiency and effectiveness; lead end-to-end program management for health equity and community health initiatives, including scope definition, workplans, timelines, stakeholder engagement, and deliverables; provide recommendations on financial management including developing, tracking, and updating budgets; monitoring monthly projections and actuals; support new business/program development including cost proposals, recruitment, research/writing, coordinating activities; develop program goals, KPIs, and evaluation plans; monitor performance using dashboards and reports.
• Stakeholder Engagement: Initiate engagement of internal and external business partners to jointly problem-solve complex member and provider issues; facilitate constructive dialogue among stakeholders to ensure problems are properly assessed, analyzed and resolved.
• Relationship Building: Work with key internal and external stakeholders on program implementation; facilitate communications with cross-functional departments on ongoing activities; maintain strong positive working relationships with internal management staff and external business partners.
• Program Planning & Implementation: Participate in setting program goals and objectives; ensure team members have resources needed to meet objectives; develop and implement annual work plans; prepare scopes of work and monitor service delivery; independently write comprehensive program work plans; maintain work plan updates; manage program team progress and performance; manage internal and external meetings including agendas and objectives; propose solutions to address program delays.
• Active Participation in Internal & External Initiatives: Serve as L.A. Care business program lead in external stakeholder meetings and standing committee/management meetings; provide subject matter expertise to support organizational decision making; ensure compliance with regulatory and accreditation requirements and maintain documentation for audits and reporting.
• Educational Presentations: Develop learning objectives, create materials for, and deliver educational presentations in small and large group settings to internal and external non-senior management level audiences.

Qualifications

• Education Required: Bachelor's Degree in Public Health, Healthcare Administration, or Related Field. In lieu of degree, equivalent education and/or experience may be considered.
• Education Preferred: Master's Degree in Public Health, Healthcare Administration, or Related Field.
• Experience Required: At least 5 years' work experience in healthcare or a related field, doing problem solving, policy, and/or program implementation; experience building relationships with organizations and business partners; at least 1 year of experience in leading program teams.
• Experience Preferred: Managed care or healthcare experience; finance management experience; program management to support management, oversight, strategic network expansion, service delivery coordination across programs, and regulatory and performance-based deliverables.

Skills

• Demonstrated critical thinking, problem solving, and program planning and implementation skills
• Strong written and verbal communication skills; ability to create clear, leadership-ready reporting and presentations
• Demonstrated ability to synthesize and analyze qualitative and/or quantitative data
• Analytical capability to interpret trends, stratified performance, and operational metrics; ability to partner with analytics teams
• Knowledge of healthcare operations or healthcare systems
• Ability to work and communicate effectively with internal and external key stakeholders
• Program management skills: planning, execution, documentation, timelines, risk management, and stakeholder alignment
• Ability to translate strategy into scalable operations
• Proficiency in common tools (Excel, PowerPoint, Word) and project/collaboration platforms

Pay

$88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)

Schedule

Full-time position