Community Health Assoc II | Full-Time | Day

Location: UF Health Flagler Hospital, 400 Health Park Blvd, St. Augustine, Florida 32086

About the role

The Community Health Associate provides direct community health services through Care Connect to vulnerable populations by identifying, engaging, and providing resources to address unmet social and health needs. Care Connect+ is a community alliance established to connect area residents in need with available services and address social determinants of health in a coordinated way throughout Northeast Florida. Care Connect+ has over a 120-member provider network to serve community needs. Staff provides crisis intervention, resource navigation, advocacy, practical assistance, and client-centered assessments.

Candidates may be considered for positions in the General Navigation Program or the BRAVE Program (Be Resilient and Voice Emotions), which serves as the hub for student behavioral health referrals, care coordination, and navigation services for schools throughout Florida.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach into work with clients.
• Provide direct community health services, including individualized patient/client education, counseling, and information and referrals.
• Conduct evidence-based assessments to identify individual needs and develop service goals, such as assisting with past-due rent and utilities, mental health referrals, and homeless prevention programs.
• Coordinate and manage client flow and information, including occasional walk-in clients at the Care Connect+ office.
• Utilize case/care management skills via phone or in-person to build rapport and trusting relationships with clients.
• Determine patient eligibility for hospital-based services, including the Medication Assistance Program and Medical Voucher Program.
• Document all stages of client interactions in the Care Connect+ database.
• Act as a liaison between service providers in the community and seek out additional resources to benefit individuals.
• Collaborate professionally with other service providers to manage complex situations.
• Work in a fast-paced environment while maintaining a caseload of up to 150 clients.
• Handle crisis situations by guiding clients on next steps to de-escalate and provide appropriate care.
• Use critical thinking and decision-making skills to tailor individualized care.
• Attend relevant trainings, workshops, and seminars.
• Perform other duties as assigned by management within job scope.

Requirements

• High School Diploma or equivalent (required).
• Associate’s or Bachelor’s Degree in Social Work, Public Health, Healthcare Administration, Psychology, or a related field (preferred).
• 0-1 year of experience; demonstrated experience working with vulnerable populations.
• Level 2 background screening required. Applicants may review background screening information at https://info.flclearinghouse.com/.

Skills

• Assertive, well-organized, with excellent communication and interpersonal skills.
• Mental and emotional resiliency to handle exposure to traumatic situations daily.
• Calm demeanor to reassure clients during crises or urgent care concerns.
• Ability to think critically and address crisis situations as they arise.
• Proficiency in Microsoft Office applications; ability to learn new technologies and systems quickly.
• Experience working with vulnerable populations from diverse backgrounds.

Schedule

Monday - Friday | 40 hours per week

Employment Type

Full-Time